Patient Complaints
My attempt to improve a situation on my unit that involves a patient expressing dissatisfaction of the service we provided in their care.
What is service recovery?
What screening should be done prior to giving anything PO for known or suspected stroke patient?
What is Swallow Screen?
This lab test when result is elevated is an indicator of organ dysfunction.
What is lactic acid?
What are the Red Rules?
What are Patient ID, hand hygiene, universal protocol?
The best way to prevent infections.
What is hand hygiene?
The top 5 fundamentals of patient communication: Acknowledge, Introduce, Duration, Explanation, Thank you.
What is AIDET?
True or False. All patients must be assessed prior to discharge for rehabilitation.
What is true?
Which comes first, the blood cultures or antibiotics?
What is blood cultures?
What is medical power of attorney?
What is a document used to give authority to another person when you are unable to give consents yourself?
Used in care of all patients to reduce risk of transmission of microorganisms from both recognized and non-recognized sources of infection.
What are standard precautions?
When I cannot resolve the patient complaint myself, this is what I do first before calling the patient representative.
What is notify my chain of command which is charge nurse, NCC, nurse manager, or director?
True or False. By end of stay three anti thrombotic therapies must be completed?
What is false?
Which parts of the 3 and 6 hour bundles need to be met to complete the metric?
What is MUST complete the entire bundle?
What is an occurrence report or MIDAS?
What is reporting anything that is out of the normal for a patient, visitor or volunteer is called?
What cleaning agent must be used if a patient has C.difficile?
What is bleach?
This is where I go to submit a Midas regarding a patient complaint or a compliment.
What is MHS intranet safety 1st icon?
What is an example of an anti platelet medication that a stroke patient should be discharged home on?
What is aspirin, Plavix or Aggrenox?
True or False. A lactic acid should be re-measured within 6 hours if initial level is greater than 2.
What is true?
What do the initials RCA stand for?
What is root cause analysis?
The process in which nurse can remove the indwelling urinary catheter autonomously.
What is the nurse driven urinary catheter removal protocol?
This is the email address patients and family members can use to file a complaint to the Patient Representative.
What is PatientRepMansfield@mhd.com?
What are 3 of the 5 educational points that must be documented when educating a stroke patient?
What is activation of EMS, Post discharge Follow up, Medication prescribed and education, personal risk factors, and warning signs of stroke?
If your patient is hypotensive, despite giving appropriate fluid bolus, what is the next step?
What is vasopressor?
What is conducted after a fall?
What is a fall debrief?
True or False. The central line should always be used for blood draws if in place.
What is False? Blood draws should be done peripherally.