Laker
What tab can we find the members address and phone number?
Info Tab 2
What are the notes in the Patient memo section for order #17959375?
3/2/21 em MAsupport to pls em MD office at 631-271-1640 for shipping arangements. kbarnes
If a member wants to be set up on autofill will we set them up on autofill?
No, techs do
Can we update the phone,address and CC info in CV?
No, only in batching
For ticket number 4110422 what is the Call category and CSR ticket resolution?
Updated Credit Card info, Credit Card updated?
Under the Member Number on the member screen
When updating the primary address in batching where will you note that the address was updated?
Account Memo Section
What does it mean if the script is red in carepoint?
It's expired
What is the tracking number for order 17949036?
9400109898642643000298
When making shipping arrangements what template should be used for your MKS ticket?
Call Back Notification Call Notes
What PC will we use to submit an EOB?
On the UDF tab under Card PC
How many members are listed for shipping account PPWEF10122?
2 William and Sandra Carter
What is the name of the MD that prescribed Fredis Aviles Linzess?
Shehzrad Sheikh
When did order 17949036 pay?
2021-02-25 14:18:53 - APH - Order PAID with Msg: Paid on account was successful, Code: SUCCESS, ID: 0
Will we ever assign a ticket to someone?
No
Can we submit card request for every plan with Maxor?
No
What is the correct way to search for the member in batching by the script #?
92-1234567(#of times filled)
Is Todd M Pharis 5-25-68 set up on notifications?
No
What are the shipping arrangements for Wanda Tedesco's order 17962002?
3/3/2021 8:06:34 AM kmlara - Verified shipping address:6892 SE Warwick Lane^c Stuart^c FL^c 34997 and CC: ***1428 exp 11/24 for $35 copay F1 sig waived 3/3/21 for delivery 3/4/21
When calling the assistline what do we have to provide them with?
MKS ticket #
Can we give out Eligibility dates?
No, transfer them to MaxorPlus
What is the first alert that pops up for Jennifer Plzak's account?
Savings Card for the Jardiance
BIN:610524
PCN:Loyalty
Group:50777720
ID:291270861
Is Todd Pharis set up on autofill? Also how many meds do we have on file for Todd?
No, and 1 medication Lisinopril
Is order 17909934 a refrigerated item? Who released the order?
Yes and Caitlin Hedrick
If you are done with your call what should always be your State? Also for Martins point what will you MXP Client Type be?
Work Completed and, Martins Point