POSH/BHIOS
POSH appointments with therapist should be booked within how many days of discharge?
3 days
What comes first when process a request for ICC services, Authorization from MD or consent from patient?
Authorization from MD
Where can you find the Medi-Cal Codes if you are a clerk and if you are a therapist?
Clerks can find in the permanent comments. Therapists can find in both permanent comments and blue sticky note.
True or False: Clerks need to provide first available appointment despite patient preferences?
True
What information must match for clerical booking and therapist documentation?
First Offered Appointment
How many outreach attempts do you make for POSH?
True or False: When patient is in RTC, the ICC team coordinates all care directly with the RTC.
False: BHC RTC UM gathers information from RTC and provides updates to the ICC Team
Patient is Code B, can you book with the psychiatrist?
yes
When does the therapist need to provide the clerk with a target date?
when they are requesting a return or r/a appointment
If you determine that patient may need to be hospitalized, but needs further assessment in person and it's early in the day, what should you do?
Schedule f2f appointment with clinic OD and complete HR Follow up message encounter utilizing designated smartphrase .SBCPSYODFOLLOWUPINFO
At how many days post discharge are patients being followed up on for BHIOS Tracker?
30, 60 and 90 days
True or False: An ICC referral for a medi-cal patient can be processed without SMH referral and other approvals.
False
When BHCCs request to cancel IOP in the chat, clerical will cancel that appointment.
True or False
False: Patient's can finish IOP even when they have been linked to the county. However, if patient requests to cancel IOP, that request needs to be sent to SB Clerical Pool P 12097.
When requesting to book or booking a patient who has medi-cal, what must you check first?
Medi-Cal Codes
A patient identified as HR based on columbia score must be booked within how many days?
7 days
What is the EPRP report used for?
To identify psychiatric patients discharged from a non-Kaiser emergency department.
What is the first step the ICC case manager takes when they receive ICC referral?
Add to the shared patient list in HC
What are the medi-cal codes and what do they mean?
Code A: Fully linked to county. DO NOT BOOK APPTS
Code B: Linked to therapy but not psychiatrist. ONLY ABLE TO BOOK WITH PSYCHIATRIST
Code C: In the process of being linked to county. CONTINUE TO BOOK WITH PROVIDER IN KP
Code D: Linkage to county has been unsuccessful. CONTINUE TO BOOK WITH KP PROVIDERS
What is the order of booking slots to be searched when trying to find a POSH appt for a return patient?
1. FIC/General slot for therapist of record
2. General slot with any therapist
3. POSH slot in home clinic
4. OD slot only with manager approoval
After making 2 attempts to reach a patient flagging for high alert and not being able to reach them and documenting in new encounter with "crisis intervention" being the reason, what are the next two steps?
1. Communicate regarding scheduled appt and high alert with therapist/prescriber via secure message in HC.
2. Haver clerical add HR to appt notes.