Know your cams!
Which range does the 380GW belong to?
Automotive/dealership
If the specifications say “Screen: None”, how would the customer view/manage their Piqo?
Through the app
“I've got a 522GW and want to know which rear camera is compatible with it.”
CUSTOMER SERVICE
“My dash cam isn’t turning on at all. What should I check first?”
Check the power connection/source.
riddle me this:
what travels around the world but stays in one corner?
A stamp
Which Piqo has the higher recording resolution: Piqo 1K or Piqo 2K?
Piqo 2K
A camera is listed as 1440p. What does this refer to?
the image quality/resolution (2K)
“My dash cam keeps restarting while I'm driving.”
TECHNICAL ( WOULD NEED A BIT MORE CONTEXT FIRST USING INTERCOMS ASSETS SUCH AS OPERATOR/CO-PILOT)
“My dash cam keeps saying there’s a problem with the SD card.”
What do we need to establish?
Which SD card their using and what model cam have they got
SING! The chorus of any song containing the word “LOVE”.
DOUBLE POINTS!!!
What is the highest-spec Series 2 model covered in training?
622GW
What does FPS mean?
Frames per second
“My bundle arrived, but one of the items that should be included is missing.”
SALES
“My dash cam keeps switching itself off. I think it’s faulty.”
Should you immediately assume the camera is faulty? Why?
No. Power supply/connection, installation and vehicle behaviour can cause similar symptoms.
Name THREE Disney characters in 5 seconds.
300 POINTS WAHOOOO
A customer wants a dash cam with 4K recording. Name two models from different ranges that offer it.
622GW and iQ 4K
“What does GPS do on my dash cam?”
Records location and speed data alongside the footage.
“I've bought a dash cam but I'm not sure which SD card I need for it.”
CUSTOMER SERVICE
“My Parking Mode doesn’t seem to work when I leave my car.”
What TWO things would you want to establish before troubleshooting?
How the camera is powered and which dash cam model they have.
Name 5 countries in alphabetical order - starting from E
DOUBLED THEM UP BABY!
800 POINTS WAHOO
Which Series 2 dash cam offers Super Slow Motion at 1080p/120fps?
622GW
“What's a polarising filter actually for?”
It helps reduce windscreen glare and reflections in the footage.
“My delivery is late, I've had enough and I want to complain. Nobody has actually tried to resolve the delivery issue yet.”
SALES
WHY?
The underlying issue is still a delivery/order issue and Sales haven’t had the opportunity to resolve it yet. A customer being unhappy or using the word “complaint” does not automatically make it a Complaints case.
“I’ve followed all the troubleshooting you gave me and it still isn’t working.”
What should you check BEFORE deciding the next step?
Check what troubleshooting has already been completed and the outcome, so you don’t repeat steps and can identify the correct next resolution/escalation.
RAP A LOVE SONG!!
JACKPOT! 2500 POINTS, GAWDDD DAMNNNN