Module 1 Jeopardy Review

Access & Navigation

100

How many different ways are there to access the Payment Processing Page? 

What is 2 or two 

200

What are the two ways in which you can access the Payment Processing Page? 

What is the top tab bar and the green title box on the Home Page

300

What are the 2 functions on the Payment Processing Page?

What are input payments and review payments 

400

What do the buttons say under input payments and review payments? 

What is log a payment and see payments.

500

Please provide step by step instructions for how to access a patient record, starting from the home page, in order to log a payment. (Note steps are just about navigation not logging). 

What is home page, then go to payment processing page (either by top tab bar, or green title box), go to input payments side, select log a payment, then select patient records and select the record of you who need. 

Inputting Payments

100

What are the 3 types of payments we accept from patients? 

What is cash, check, credit or debit card. 

200

What are the different formats or ways of paying we accept? 

What is in person (any of the types) via the phone (pay with card) or by mail (check) 

300

True or False: The Input Payment option is located on the left hand side of the Payment Processing Page? 

What is TRUE! Input payments is the option on the left, review payments is the option on the right. 

400

True or False: No matter what type of payment is used or how that payment is received, the information we need to log is the same?

What is TRUE

500

Please provide step by step instructions for how to get to the page where you could input a payment?

What is go to the payment processing page (either by top tab bar or green title box) go to the input payments side and select log a payment. 

Reviewing Payments

100

Where do you look to review payments? 

What is under the review payments tab on the Payment Processing Page.

200

True or False: The only reason you would need to review a payment is if a patient forget whether or not they paid their copayment? 

What is False: There are many reasons we would have to review a payment, not all involving patients memory.

300

True or False: The reason we have more than one location for logging payments is to minimize human error and keep things organized/easy to cross reference? 

What is: TRUE

400

Please list the steps to review a payment. 

What is:

Go to Payment Processing Page-->Go to See Payments button under the Review Payments function-->Select the place in which you would review a payment (i.e. patient record, day sheet, billing sheet)-->go there and review payment. 

500

Please give 3 examples of why a payment may need to be reviewed. 

 What is: any of these examples below

Examples of reasons why that may happen can be, but are not limited to:

• A patient forgot whether they paid or not and is asking 
• You or the doctor need to confirm the amount and or number of a certain method of payment on a specific date 
• A patient is claiming they paid a bill and you don't have it marked on their file (you can cross check this on the billing sheet) 
• A patient is claiming they paid their copay and you don't have it marked on their file (you can cross check this on the day sheet on that date of service)
• You have more money in the box then is listed on the day sheet (you can cross check this with each patient file that came in on that day) 

Logging Placements

100

Where are the 3 potential places a payment could be logged?

What is the patient record, the day sheet and the billing sheet. 

200

Where are the 2 places a payment must ALWAYS be logged?

What is the patient record and the day sheet. 

300

What is the other name for the Payment Log Form?

What is the Day Sheet 

400

True or False: Payments are always logged on the billing sheet? 

False: Payments are only logged on the billing sheet if that payment pertains to a bill that was sent out. 

500

Please list the order for the two following scenarios: 

1. Order of how payments from patients should be logged.

2. Order of how payments from insurance companies should be logged. 

What is:

1. Patient record ---> Day Sheet ----> Billing Sheet (if applicable) 

2. Day Sheet---> Patient Record 

Billing Information

100

Where do you log information regarding bills?

What is the Billing Sheet

200

True or False: We will insurance companies? 

What is False: We only bill patients not insurance companies. The doctor sends in claims to insurance but we never bill them after receiving an EOB.

300

True or False: You will be the one sending out bills to the patients. 

False. As of right now your doctors, or a separate staff are sending out the bills, you are just responsible for logging them when they come in. 

400

Please list one example of each: why you would send a bill for the reason of "copayment" and why you would send a bill for the reason of "deductible". 

What is copayment: if the patient walked out without paying their copay OR a patient paid the incorrect amount and needs to pay the difference OR the patient's insurance did not cover. What is deductible: an explanation of benefits comes back and that visit went entirely or partially to the patient's deductible. 

500

Please list the process of logging information on the billing sheet for an incoming bill.

What is: locate the patient name, log the date that the payment was received, log the payment amount, log the method of payment, and give it the mark of completion