Interpersonal Effectiveness / Emotional Intelligence
2 Key Factors that affect Interpersonal Effectiveness
What is Communications, Empathy, Collaboration, Building Relationships
The 4 types of Communications
What is Verbal, Non-verbal, Visual, and Written
Feedback looks this way while coach looks the other
What is backwards and Forwards
2 benefits of conducting a performance appraisal
What is Feedback, coaching, alignment, recognition, retention, engagement, clarification, improve perf, job satisfaction, career guidance
Definition of Corrective Action
What is a structured, progressive communication process designed to identify a gap between an employee's actual performance (or behavior) and the company’s expected standards, with the ultimate goal of helping the employee succeed
The three directions of Communications
What are Upward, Downward, and Lateral
This is the Gold Standard for Delivering Constructive Feedback
What is the BIF Model
2 key factors driving poor performance (x vs y)
What is SKILL (versus) WILL
The Reason Why Corrective Action is Critical
What is Failing to address poor performance or bad behavior is one of the fastest ways a you can lose their team's respect
What BIF strategy to build IE stands for
What is Behavior, Impact, Future
One of many Tools to Improve Active Listening Skills
What are asking open ended questions, Paraphrasing, being attentive, summarizing, request clarification
What Positive Feedback should be
What is Immediate and Specific
% of managers uncomfortable giving direct feedback
What is 37%
Name a Core Pillar of Corrective Action Steps
What is Informal verbal, Formal Written Notice, PIP, Separation
2 'Secret Sauce' Daily strategies to show IE
What is being compassionate, treating people like people, addr prob perf, how can i help you, what do you need, f/u, daily hello, personal inquiries, use names, explain the why, respectful behaviors, ask opinions, thank you/recognition
A Type of POSITIVE Non-Verbal Body Language Communications
What are good eye contact, smiling, nodding in agreement, and positive gestures
When the setting feels psychologically safe
What is feedback is effective
2 ways to address a SKILL-based performance concern
What is Training, Coaching, Resources, Practice, Instruction
Definition of the Just Cause Act
What is does the employee actually know the rule or target?
Is the rule consistently enforced across the whole team, or are they singling someone out?
Is there clear, objective evidence (data, timestamps, scrap logs) rather than hearsay?
What is the Focus on emotions or focus on YOUR emotions/triggers
Percentage of Communication that is Non-Verbal
What is 93%
What Positive Feedback is not
What is not vague
3 ways to prep for conducting a performance appraisal
What is gathering data, being objective, actively listening, removing interruptions, use specific examples, create positive environment, be open to input
A Golden Rule for Administering any Corrective Action
What is Partner with Human Resources