Scheduling & Visits
Where must you start and end your workday as a Site Monitor?
What is SPHS (Sunset Park High School)?
Which email account must you use for all work communication?
What is your CFL Outlook account?
If you arrive to pick up timesheets and the supervisor is missing again, what should you do?
What is stay professional, seek out other staff, document the interaction, and inform your coordinator?
What is the first step in the Problem Solving Framework?
What is listening to the youth’s perspective?
What is the tallest animal in the world?
What is a giraffe?
What day of the week should you avoid scheduling site visits
What is Monday?
Who should always be CC’d on your emails?
What is your Coordinator?
A participant says they hate their current placement and want to quit. What do you do?
What is listen empathetically, validate their feelings, and help explore possible solutions?
When giving feedback, what tool can help balance positives and challenges?
What is the compliment sandwich?
What color is at the top of a rainbow?
What is red?
Which cohort should be prioritized for your first visits?
What is Cohort A?
What form should you use to guide your first phone call with a worksite?
What is the First Phone Call Form?
A supervisor says participants are always on their phones and they are frustrated. What do you do?
What is acknowledge their feelings, discuss supervision strategies, and offer support?
Should you give personal opinions during conflict conversations?
What is no?
Which planet is known as the "Red Planet"?
What is Mars?
What time should you be back at SPHS every Friday?
What is 3:00 PM?
What should your email signature include?
What is your full name, title (Site Monitor), Center for Family Life, and phone number?
A participant reports conflict with another participant. What is your first step?
What is listen, thank them for sharing, and explore ways to address conflict calmly?
What should you focus on: “what” happened or “how” the person is feeling?
What is “how” they are feeling?
What year did the first iPhone come out?
What is 2007?
After deciding on a preferred date and time to visit a worksite what should be done?
Name 2 important tips for making worksite phone calls.
What is being cheerful and flexible, confirming supervisor details, or clarifying building entry instructions?
A supervisor says they are overwhelmed and can’t supervise participants well. What should you say?
What is offer problem-solving support, suggest clear expectations and small manageable tasks?
Name one phrase you can use to validate a participant’s feelings.
What is "It sounds like you’re feeling frustrated. Thank you for sharing that."
Which country makes up more than half the western coastline of South America?
What is Chile?