Terms and Policy
Per the Clean Desk Policy, you should do this with your computer before stepping away.
What is lock it?
This button in CXOne is used when needing to further research information on a call.
What is the "Mute" button?
This is how an agent gets a PIN letter for a provider if they need one sent.
What is an escalation?
This tab in VUE360 is what houses documentation from calls.
What is the Messages/Calls Tab?
This animal's fingerprints are so similar to humans' that they can sometimes confuse forensic investigators.
What is a koala?
This is what CTN stands for.
What is Contact Tracking Number?
This button in CXOne is used when ending the call.
What is "Hang Up"?
When EDI PIN letters are sent out.
When is November 2026?
This is the specific information that should be included in each call documentation.
What is the who the provider is, when they contacted us, why they contacted us, what their issue is, and outcomes or next steps?
The shortest commercial flight in the world takes less than two minutes between two Scottish islands.
What is 90 seconds (approximately)?
This is data that can be used to identify an individual either directly or when combined with other information.
What is Personally Identifiable Information (PII)?
This is the script you use to end the call.
"Your reference number is [ref.#####]. If you would like to complete a brief customer satisfaction survey, please continue to hold."
These EDI issues are considered "Bad Data"
What are wrong provider numbers and outdated member info?
This is the MT EDI Greeting script.
"Thank you for calling the Montana Gainwell EDI Helpdesk. My name is ___. May I have your name and a good callback number in case we get disconnected?"
This fruit floats in water because about 25% of it is air.
What is an apple?
CEF stands for this, as it applies to the solution supplied by Gainwell.
What is Claims, Encounters & Financials?
These are the amounts of testing for X12 Transaction Testing
What are 3 test files with 15 transaction requests within each file must pass testing to certify?
This is the path in VUE360 that displays the statuses of any EDI testing and certifications.
What is trading partner tile and EDI testing and certifications tab?
This is the maximum a caller should be on mute.
What is 120 seconds?
A group of these birds is known as a "murder.
What are crows?
EDI stands for this, as it applies to the solution supplied by Gainwell. EDI stands for this, as it applies to the solution supplied by Gainwell.
What is Electronic Data Interchange?
These are the pieces of information that you have to choose from for HIPAA Verification
- NPI
- Name of Facility or Full Name of Provider
- Facility Billing Address
- Provider PIN #
- Tax ID EIN (or last 4 of SSN)*
- Medicaid ID (API)
- Date of Service (after go-live)
- Claim Number (after go-live)
This is the contact information for the MT EDI Helpdesk.
What is
833-970-8588 or MTHCShelpdesk@gainwelltechnologies.com
This is what BRR stands for.
What is a Business Rejection Report?
This country has more lakes than the rest of the world's countries combined.
What is Canada?