MATRESSES & FOUNDATIONS
What is the overall height of our mattress and foundation?
What is 14.5" high
What is the tactile material Driftway is wrapped in?
What is linen
What are the two finishes of the Harbour Cane collection?
What are Salt and Natural
This is the new finish name of our Balboa collection
What is Natural
True or False: glass tops ship from the DC
What is false (they are custom, made to order, and ship directly from the vendor)
Our mattresses are made to order from all natural materials in what state?
What is California
How can you fix the Driftway drawers if they are not level?
What is using the level adjusters under each drawer
What is bunkie board support system
True or False: the kids storage collection has soft close drawers
What is false
What are our go-to rug sizes to pair with Queen & King Beds?
What are 8x10' for Queen, 9x12' for King
What is an everyday perk of using a foundation?
What is it is easier to make the bed
How many coats of clear lacquer is on the surface of each Driftway piece, making them easy to care for and live with?
What are 5 coats
What is the tailored upholstery guide
This online resource is a great tool to see if a 9-drawer dresser will fit in your customers doorframe
What is the delivery & measuring guide
If your customer is purchasing a Whitaker Four Poster Bed, what online guide would you share with them to be sure the packages fit within their doorframes?
What is the delivery & measuring guide
Our ideal mattress combination is _____ support and ____ comfort
What are firm, plush
True or False: We have replacement parts for Driftway pulls
What is true
Beds are the only upholstery frame where you can change the ______ through custom by the inch
What is height
What is travertine
What are 3 selling details of our glass tops?
What are: 1. they are custom, made to order 2. they are final sale 3. they drop ship from the vendor 4. there is no tint 5. they are not beveled 6. they are tempered
Our mattresses are _____ and rotatable, which allows for double the life span and even wear
What is flippable
What are hand-wrapping, hand-painting, and hand-sanding
List the steps you would take if your customer is interested in an upholstered bed and has an adjustable mattress support system
What is 1. check the internal bed dimensions in the tailored upholstered guide 2. share the internal bed dimensions with the customer and ask them to confirm that their adjustable mattress support system fits within the internal bed dimensions 3. if it does, place the order 4. submit the tailored upholstery form and mark "remove rest rails" on the form
What are Driftway and Balboa
True or False: If there are punctures or tears in fabric or leather on an upholstered bed, that is covered in the Peace-of-Mind protection plan
What is true