ON Demand
Random Double....
Which mortage type is unique to new york?
Sonyma
Which should never be used for verification
A. Property Address
B. Phone Number
C. Zip Code
D. Email
C. Zip Code
Active Listening + Understanding Perspectives =
Empathy
This task is used to request documents
FILDOC
Skip You dont loose the point but you loose the turn
Better Luck next Never
We store the information for this long
7 years
Skip.. Sorry you dont loose the point but you loose the turn
Sorry Better Luck Never
Unscramble----
LRAYE LCSAL
RELAY CALLS
LTV stands for?
Loan to Value
What system must we check before reaching out to a specialist line with questions?
Knowledge Now
Copying and Pasting account information is allowed as ling as it does not include bank acc info True or False
False
What does CARE stand for in weCare?
C - Connect
A - Assess
R - Resolve
E - Educate
This is the task you used to request 1098
FILYES
Instead of processing a payment we?
Recommend online or IVR
What is the time frame to view docs
Within 30 days of request
To verify a branch employee, which of the following would we not need to verify?
A. Employee Name
B. LAN ID
C. Branch Phone #
D. Cost Center
E None of the Above
C. Branch Phone #
What system do we use to email a copy if the current monthly statement?
Centra
Name the system that specialist can be contacted within
CPS
Random Double...Which loan type does not lend money instead insures the loads made by private lenders
FHA
This service provides over the phone interpritation to customers or clients whos speaking is limited
Language Line
List our authentication must haves
Loan Number
Property Address
Tax ID
We use this to find hours amenities and services of our local facilites
Branch/ATM Locator