What am I?
Guided flow used to identify offers for customers on non-disconnect interactions when the star badge appears.
My Offers
Mr. Customer, While reviewing your acct, I noticed that you have a special offer available to you. How's your experience been with your service in your home ?
Improve Network Coverage with a Loaner 4G Network Extender
Customer is currently on the NV 2gb plan and is coming close to their data limit. Customer's afraid to change the plan because they don't want their bill to increase. Position this offer....
Exclusive $70/10GB plan for those 55+ years young!
"I want to ensure I have a solid understanding of the issue and I value your time. I want to ask some questions to get more clarification which will help us resolve this for you in a timely manner."
This statement is an example of us being______
Customer obsessed
MY offers provides more ways for______ to reward customers, engage customers with customized, compelling and directly relevant offers where applicable, and streamlines the process of provisioning accepted offer(s) to an account
Verizon Representatives
You’ve done a great job managing your account’s data usage to stay within your monthly allowance.
But imagine if you didn’t have to spend any time at all monitoring and managing your data usage or making sure that you're connected to Wi-Fi before doing what you like to do with your phones.
Exclusive $60 GO Unl Plan for 55+ yrs
Customer callas in to check on data usage but mentions that they're considering adding a new line for their child. Position this offer....
iPhone 6S for $10/mo
Device Dollars & Bonus Data are two of the many offers that customers can claim when enrolled in____
Verizon up
I appear when customers have offers/promotions available to their accounts.
My Offers star badge icon
Mr. Customer, Imagine still being able to enjoy all the great benefits of your current New Verizon Unlimited plan plus the great benefit of having Apple music included for free.
Beyond Unlimited, now including Apple Music
Customer calls in to inquire about senior citizens discounts. Customer states that she's thinking of going to Consumer Cellular because they can get unlimited data and a new smartphone.
Position this offer...
Illinois Promotion - $80 Go Unlimited 55+
is for front line representatives to respond directly to consumer customer inquiries about monthly recurring equipment promotions on the account.
____ supports only BOGO and Free/Discounted (non-trade SPO) promotion and consumer customer types.
The Promo Correction Application (PCA)
While using My Offers,the billing system will create an _______if
auto-remark
I would like to suspend my son's line because he stays on the phone too much and he's distracted in school with all this social media stuff...
Gain Parental Control & Monitoring with 1mo Free Smart Family
Customer calls in to make a payment and you notice they have an IPhone 5. You notice the offer then ask, how everything is going with their phone... Customer advised that their phone is getting old but it will do for now.
Position this offer....
$300 off the iPhone X
Only one of us can be opened at a time. While in My Offers, if you click my icon, a pop-up box appears. If you choose to move forward, My Offers closes and my flow begins. If the My Offers flow is not completed prior to transitioning to me, it is marked as incomplete.
Compass
Mr. Customer- How would you like to Securely store & access your digital life with the help of one app?
Enjoy 1 month free of Verizon Cloud