MyACC, Cover, Privacy, Social rehab

MyACC

100

MyACC is only available for mobile devices

False, Its available on both desktop and mobile devices

200

4 supports that one can request on MyACC - BONUS 100 if you can name more than 2 supports 

Weekly comp
Upload med cert
access live chat
request pre employment check report 
taxis
home help
equipment
abatement
Change of information

300

To register for MyACC a client needs

Registration code

Date of Birth
Email address or RealMe Login

A Password

400

What are the client exclusion group name all 5 

deceased
minor under 16
has a safe contact

has a fraud indicator and active investigation

ACC staff member 

500

Claims from which year has access to MyACC?

- 1992
- 2020
- 2007

2007

Cover

100

Which is the correct letter for approval of additional dx 

CVR70
CVR30
CVR31

CVR70

200

Additional dx request has been received which tab on eos  do you add this injury either as approved, assessing, deemed, or declined

Medical tab. 

300

In a conversation with a client they say they have fractured their ankle but the cover on the claim is only a Sprain of the ankle in this case we can approve cover.

False, request the client to ask their GP or treatment provider.

400

what is the letter to be issued to the client for a decline of cover
HCS999

CVR999

TMT999

CVR999

500

Is the statement true  or false
If ACC fails to meet the agreed timeframes on a cover decision, a client is deemed to have cover for their injury.

True

Privacy

100

When dealing with an advocate you must first locate the correct claim by asking them to provide what information? 

• The client's full name
 And one of: • The client's date of birth • The client's claim number/ACC45 number • The client's NHI number • Injury type • Injury site • How the injury occurred • Date of injury • Surgeons name

200

We can verify the clients email address by sending them a blank email named as test from your inbox

NO, We must authenticate their email by sending verify email address template with a code and once the code is verified we must verify the email address 

300

What is the form number  used to get Authority to Act
ACC5972

ACC5937

ACC6300 

ACC5937 

400

Is the statement true or false. 

- I recognize the clients voice from my conversation with them yesterday and i dont need to do privacy checks.

False, we must do the checks in every interaction 

500

What are the 2 mandatory questions 

Full name including middle names and date of birth

Social Rehab

100

A client requires DHB equipment for an extra 2 weeks following discharge 6 weeks ago. Should extend the hire of the DHB equipment or arrange new equipment through Enable?

Extend the current DHB hire.

200

what form does the DHB send for equipment hire
ACC705
ACC6300
ACC4249

ACC4249

300

ACC can pay for the groceries for an injured client 

False, we can pay for the grocery delivery fee not the groceries 

400

Expand these terminologies 

RTI 

MI

Return to independence

Maximise independence

500

Can a 13 year old receive supports under a HCSRTI package?

no