What’s the word?
To give in and accept something after a lot of pressure (phrasal verb)
cave in
He banged the table and said, “This is my final offer.” Clearly, he ______.
means business
You say clearly and confidently what you want, but you are not rude. You are being…
assertive
Stop worrying about small details and look at the whole situation. Look at…
the big picture
Our company started selling online years before our competitors. We were…
way ahead of the game
Calm and relaxed, as if you don’t care at all
nonchalant
We started chatting about our holidays, got ______ and forgot to discuss the contract.
sidetracked
The supplier lowered the price and offered free delivery. What did they make?
concessions
“You recommend my company, and I’ll recommend yours.” Which saying describes this?
one hand washes the other
What is the verb from “concession”?
concede
Directly connected to the topic being discussed
pertinent
Don’t take their promises ______. Check the numbers first.
at face value
She kept asking detailed questions to find out what was really happening. What kind of questions were they?
probing
“OK, we’ll give you a 10% discount, but only if you sign for three years.” What are we doing?
tying a string to the concession
What is the noun from “reciprocate”?
reciprocity
To do something for someone because they did something similar for you
reciprocate
Someone deliberately deleted all the files. The project was ______.
sabotaged
After getting one free upgrade, the client now expects it every time. How does the client feel?
entitled (to it)
You always think your competitor’s deal is better than yours. Which saying describes this?
the grass is greener in the other person’s backyard
What is the noun from “entitled”?
entitlement
To find a problem and remove it completely (phrasal verb)
root out
“What challenges does your team face?” is a good example of an ______ question.
open-ended
You accepted their first offer, and then learned they were ready to pay 30% more. What did you do?
I left money on the table
A manager believes his team will fail, so he gives them no support, and they fail. What is this?
a self-fulfilling prophecy
What is the opposite of an open-ended question? Give an example.
a closed question (e.g. “Do you agree?” with a yes/no answer)