Buckets
How long does a patient have to complete the intake form before they're automatically moved to Ready?
60 minutes
At Longwood MRI, what is entered as the referring physician every time?
Advanced Imaging Centers
What is NEI's main phone number?
(617) 586-2299
On the return leg, which option do you select so the patient gets a text to request their ride home?
"Make it flexible"
Who is the Level 3 escalation contact for HIPAA complaints and attorney threats?
Esme
Which bucket do new patients who need first contact, and patients who need rescheduling, land in?
Ready
At Rayus, which room should you scan patients in (never MRI1 Springfield)?
MR2
Within what range of pregnancy weeks can a patient be scheduled?
14-27 weeks
What does PFR stand for?
Patient Financial Responsibility (Agreement)
What should you say instead of "I can't do that"?
"What I can do is..."
Which bucket holds incomplete orders and is only used by the order entry team?
Pending
In EXA at OpenMRI, which physician is selected as the referring physician for every patient?
Avery J Knapp
If a patient has a medical device what do they need to provide? what happens if they don't have one?
A medical device card. notify the patient that we will reach out to their referring provider. Then we will block/ leave a note.
On which days and during what hours is Uber available?
Monday-Saturday, 10am-8pm
When a patient or RP calls asking for reports and images, which two groups are the only ones allowed to send them?
PCL and the Medical Records team
Which "passing" status is only used to move a patient from Booked to a different status?
Not Performed
At Naugatuck Valley, what is the MRI weight limit at PDI (Prospect)?
650 lbs (NVMRI Waterbury is 350 lbs)
If a patient indicates that they are going through PIP what information do we need to gather?
Adjuster name
Adjuster Phone number
Adjuster email
Claim number
Insurance name
When filtering for missing PFRs, which buckets do you look through?
Booked
For Cerberus (workers comp) What do adjusters, attorneys, and nurse case managers get instead of a transfer?
The direct phone number (1-800-GET-SCAN) (1-800-438-7226)
Schedulers can't send a patient to RP themselves. What do they do instead to trigger the PCLs?
Mark as block
At Rayus, what happens if you forget to click Save at the end of the Notes tab?
The patient is NOT officially scheduled, and you have to start over
What do you tell the patient if they have more than 4 scans?
We received the order for [X] scans on this case. We're able to move forward scheduling 3 of them now, but we're waiting to confirm limits from case management for the remaining scan(s). We'll update you as soon as that's confirmed.
If the patient still hasn't signed the PFR after the appointment, which team keeps following up until it's signed?
Case Operations
Which two types of callers get a warm transfer?
Referring providers (RPs)/physician's offices and patients