Managing Resident Behviors
A sudden increase in challenging behavior is often the first sign of this common physical, unmet need that the resident cannot verbalize
What is Pain?
If a resident does not want to take a prescribed bath at the scheduled morning time, this is the staff's correct protocol.
What is honor their preference initially and reapproach
Yelling at a resident, threatening them, or teasing them to the point that they get upset is considered this specific type of abuse.
What is Verbal Abuse?
A nurse is attempting to locate a resident for her medications, nurse calls a Code Green and is still unable to locate the resident inside the building.
What is Elopement?
Family member reports that a CNA is on her cell phone while sitting helping a resident with lunch.
What is a vilation of Workplace Cell Phone Policy
Environmental influences like loud noises, glares, and excessive background TV are primary causes of this state of behavioral overload.
What is Overstimulation?
This is the right of a resident if they do not want to take their prescribed blood pressure or pain medication.
What is the right to refuse?
This is the facilities Abuse Coordinator
Who is Monica-Administrator?
Reinforcing environmental facts like time, place, and correcting a resident who is asking to pick up their kids from the school bus.
What is Reality Orientation?
Dietary aide who is wearing crocs slips in the kitchen while doing dishes and has to go to the emergency room.
What is a violation of Proper Uniform Policy that includes appropriate shoes.
If two residents are physically fighting, the very first response by staff should be this action to ensure safety.
What is attempt to seperate the residents?
This must be done by staff before entering a resident's room.
What is knock and announce before entering?
If you witness another staff member mistreating or abusing a resident, this is your immediate legal responsibility.
What is remove the resident from the situation and then report it immediately.
Resident was in the dining room and began coughing, she was then unable to clear or make any noise, nurse had to administer the heimlich maneuver until the resident cleared their airway.
What is Choking?
Last night I wasn't feeling good and was running a fever but I forgot to call off so I called when I woke up this morning at 6am and I am scheduled for 8am
What is a violation of the call-in policy of 4 hours?
This becomes a residents primary form of communication when they loose the ability to communicate verbally
What is a behavior?
This is the right of a resident when they are receiving personal care, medical treatments, or meeting privately with visitors.
What is their right to privacy and dignity?
Coercing, threatening, or punishing a resident for voicing a complaint or demanding their legal rights is strictly prohibited.
What is retaliation?
A resident was upset, told the CNA they are leaving the building and went down to the 500 dining room and pushed on the outside door until the alarm began sounding and he was not easily directed.
What is Exit Seeking?
A CNA approaches a housekeeper and tells her they are doing a horrible job cleaning, and they shouldn't be employed here. When the housekeeper asks her to step away the CNA continues to make demeaning comments.
What is a violation of the anti-bullying policy
When approaching a resident who is exhibiting challenging behaviors, you should avoid crossing your arms and do this instead to establish trust and openness.
What is speak to them at eye level with patience?
This term refers to the right of residents to make their own daily decisions, from what they wear to how they spend their free time.
What is self-determination?
Forcing a resident into a locked room for a “time out” is an examples of this violation.
What is involunatry seclusion?
Legal obligation of relaying information appropriately for a resident
What is documentation/notifications?
While at the grocery store in town a shopper stops an employee of the nursing home if Jane Smith has returned from the hospital and how she is. The employee fills the shopper in on the information they asked about.
What is a breach of HIPAA?