HOSPITALITY
In the video on hospitality this week, the host talked about this recipe that the former president of Chick-fil-A, Jimmy Collins, left as a voice message on everyone's phone before leaving.
What is coleslaw?
This is the length that nuggets can stay in the holding pan.
What is 20 minutes?
The first step when cleaning the lemonade machine.
What is turning the power switch off?
This is the temperature that chicken must reach internally to kill bacteria.
What is 165?
When preparing a milkshake, this is the first step (assuming you already have a cup in your hand).
What is add flavoring?
ERQA'S and SAFE daily assessments follow under this category of the lens model.
What is Self-Assessment?
When working the fry station, you should do this as needed to clean the oil.
What is skim the oil?
The amount of water used to make both lemonade and diet lemonade.
What is 8 quarts?
This should be replaced when it is cracking, blistering, or tearing.
What is Teflon?
The amount of ice in a Sunjoy.
What is 1/2 a cup?
Develops trust with guests through meeting quality requirements all day, every day.
What is operational excellence?
Before you put your nuggets in the chute, you should do this to the box.
What is press the correct tab on the back of the nugget box?
When cleaning the lemonade machine, you should do this to eliminate the leftover product residue.
What is rinsing the bowls with warm water?
This is how often the bun toaster should be cleaned.
What is daily?
When grabbing a cup, never touch this part.
What is the rim/inside of the cup?
The "D" in the heard model stands for this.
what is delight?
What is 190?
When putting together the lemonade machine, you should do this to the gasket.
What is wet the gasket with water?
When breading, these two items should be double-dipped.
What are regular and spicy filets?
When filling a cup with a drink, you should leave this much space at the top.
What is 1/4 inch below the rim?
The fourth component of Operational Excellence. Taste, Speed, Attentive and Courteous, and _______.
What is cleanliness?
To calibrate your eyes at the start of your shift, you should do this to 5 nuggets.
What is screen the nuggets using your visual screening tool?
This part of the lemonade machine should be cleaned weekly.
What is the filter?
The sign that a bun is properly toasted.
What is a goldish brown ring around the bun?
You should never scoop ice with anything other than the appropriate ice scoop to avoid this.
What is debris in the ice? (cross-contamination)