Business
What is the one change you can make to a business without completing the UBO?
Address/Contact Info
What would you do if info called to push an application?
Tell them bye!
What do we require for a UTMA account application?
The minor's Social Security card.
BANKRUPT
What do you do if you see Suspected Fraud Activity on an application?
Deny!
When you receive a compromised call what do you do?
Take the call :)
DAILY DOUBLE
What part on the UBO does not need to be completed for a non-profit?
Part B
What would you do if Ashley was not at her desk and you received a call regarding a paper application?
1) Look in the spreadsheet
2) Look in Pega for the emails she has sent the applicant.
3) If you are feeling extra spicy you can look through the emails!
Can a trust be a beneficiary?
Yes!
Only on a revocable/irrevocable trust is this allowed.
What is required for an online joint owner application?
Same as regular online application!
Photo ID, Proof of address, SSC (if applicable)
What are the 5 teams in ASC?
New Accounts, Doc Man, Collateral Management, Loan Servicing, and Membership Servicing
What two business accounts can you open with a Social Security number or EIN?
1) Sole Prop.
2) Sole Member LLC
What would you do if you received a call from a branch regarding making an exception?
Help them to the best of your ability but we are unable to tell a branch to make any kind of exception. They must go to a TL, Assistant Manager, or Manager.
DAILY DOUBLE
What type of documentation do you need for a beneficiary on a trust account?
Trick Question!!!... Kinda. We must have the Social Security number written on the application (no physical card required).
What do you do if a Fraud Victim passed Verid but did not put a phone number on the credit report?
We would need 2 proofs of address along with photo ID and Social Security card/ITIN letter.
What number is our emergency location meeting spot?
4
What needs to be done when business ownership is being changed?
A new application and membership must be completed.
What would you do if the fire alarm went off?
Lock your computer, lock your drawer, exit building
What form is required for a landlord/tenant account?
W-9
(Signed by Tenant extra 1 point)
What do you do if you see an XP stop code?
Look in XP and follow the instructions in there.
What day did our team officially move out to Chelmsford?
June 4th, 2018
What are the 3 ownership titles on a business account?
**PLEASE NOTE: They must be listed in order from the most authority to the least authority**
Managing Member/Officer
Additional Member/Officer
Authorized Signatory
100 extra bonus points if you said member and officer
What would you do if you saw confidential member information on someones desk, printer, or shred bin after everyone has left?
Either lock it in your own drawer or put it in the shred bin.
What is the difference between an irrevocable trust and a revocable trust?
No changes can be made for an irrevocable trust.
Changes can be made for a revocable trust.
Explain the procedures for a Fraud Victim Alert
*Answers will vary*
When is each team members birthday month?
**You may include yourself each correct answer receives 55.5 points**
Jess R.- December
Ashley- September
Michelle K- November
Michelle L- December
Melissa- December
Eva- February
Jessica S.- June
Kristen- February
Isaiah- February