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This tab in Front Office provides an easy look at a customers payment history.
What is the Bills Tab
The length of time a customer has to pay for a standard Promise to Pay hold.
What is 14 days.
The answer to: Can we back date a move out request?
What is No
When a customer is calling back stating water is still brown and a water flush was already done. This is the type of service order that should be created for brown water.
What is Water Quality Service Order
This department handles water meters 2" and under
Ami
In Front Office, this is the tab where you can update a customers phone number, mailing address, or email address.
The amount of unkept payment plans that will make a customer ineligible for a new one in a 12 month rolling period.
What is 3.
A customer wanting to move in service will need to present a Lease and ID or ownership documentation for this reason, name one of them.
What is Past Due Balances OR other recent move in OR cannot find owner in BSA
The status an electric turn on service order should be pushed to, so the service can be turned on a little faster
What is Turn on Requested
Where to enter a water main break after 3:30
OMS
In Front Office, this is the tab used to find the Final Notice
What is the Turn off/on tab
The length of payment plan a customer qualifies for with a balance of $768.32
What is 7 months
The names of the two charges that MAY be charged in when a move in is processed.
What is application fee(s) and Security Deposit
The type of service order that should be entered if there is a slow leak from the meter.
What is Investigation Service Order
This department should be notified via a customer request case when a customer is reported deceased or a write off balance is paid.
What is Collections
The easiest place to find when all service holders at a Premises started or ended service.
What is the Contracts tab
The name of the program that has the customer pay the average of the last 12 months of bills, so they are paying the same amount each month.
What is Levelized
The term used when one move shares the same date as another move, resulting in the move being stuck.
What is a "move on top of a move"
The status a water turn on service order should be pushed to, once access is received.
What is No Waiver Required
This department handles no water calls and meter leak calls all day.
What is AMI Dispatch
The place in Front Office used to see a customers usage each day over the course of a month.
What is the Consumption tab and then clicking on Daily Usage
The start and end dates of the Winter Protection Program
November 1 - March 31st
The status we should NEVER push a move object to.
What is Moved Out or Moved In
After a signed water waiver is received, two things need to be done to the turn-on service order: Update the status to Waiver Signed, and what else?
What is add a note "Waiver signed"
The department a customer should be transferred to if they need service lines temporarily dropped due to replacing siding or are performing other work around their service line.
What is T&D