Internal Training
What are our work hours?
Mon-Thur 10AM-7PM
Fri 10AM-5PM
1 HR lunch everyday
What do you say when a client asks "How long is this going to take?"
It depends on the program they purchased but key points to hit:
- The amount of SESSIONS they purchased
- The training is based off their skills and can be adjusted to them
- If applicable, you may double up on some sessions
Who gets collective videos? Who gets Printify videos?
Collective videos: EVERYONE! no matter the package
Printify videos: only PLAT clients
What is the grace period for YOU if a client texts, calls or emails you?
1 business day
How often should you be checking your email?
At minimum: the beginning and end of everyday.
When should you be leaving notes on a clients Zoho profile?
A. When you have a full session with them
B. Whenever you call them
C. Whenever you speak to them no matter why
C. Whenever you speak to them no matter why
What do you say when a client asks "How much money will I make?"
You can say something along the lines of "I can not guarantee any income but these industries are moving in an upward motion in the ecommerce space. It depends on how much work you are willing to put into it is what you can get out of it"
How many Collective products does the team give each client?
What about Printify?
Collective: 75
Printify: 5
Within the hour.
When requesting products from Lala how do you set up the request?
- Tasked on clickup one day PRIOR to launch date
- "[store name] launching [date]" message sent in product-request slack channel
What do you say when a client asks if marketing is included?
"We do product marketing with you with SEO Tags, it will make more sense as we go through training. As for social media marketing I am not trained to do that with you but I am more than happy to connect you with someone who can help!"
When uploading a product onto the clients store from collective, How many in stock should the product have?
Minimum 100
What should you ALWAYS ensure is set when you are on time off?
Your email and RC out-of-office automatic notification
What site do we use to download themes & edit pics for websites?
Envato
Will clients have your support after they are launched?
Yes, and they are also encouraged to save the support information in case you are busy or out of town for responses as well.
In what slack channel do you submit client requests that require attention from an account manager?
Fulfillment
What 2 instances are you REQUIRED to set a client up with a meeting with Eddie or David?
- When the client is a DSM sale you will set it up during their welcome call.
- When the blue "DSM Marketing Appt Needed" tag is placed on the clients account