HR Policies
At what level should you wear the Cooper ID Badge?
What is at Collar level?
Coordination of benefits helps to determine which insurance pays
What is primary, secondary & tertiary?
Process were the authorization specialist may place themselves in ACW and call the patient back.
What is urgent referral request?
Department being used is _______________ when rounting encounter to ABS.
What is CUH Access Business?
Lipitor, Metformin, Imitrex, etc.
What is meds tab?
Employees may not clock in or out more than _____ minutes before or after scheduled shift.
What is 6?
This plan is where you pay less if you use doctors, hospitals and other health care providers that belong to the plan’s network. POS plans require you to get a referral from your PCP in order to see a specialist.
What is POS (Point of Service)?
I can see that we received notification of your appointment and will process your referral. Our department may call if you we need any further information. Is there anything else I can help you with? Thank you for calling Cooper!
What is Cooper to Cooper referral request?
where the incoming call is documented
What is in Contacts?
locating a shell
What is Referrals Tab?
_____ incidences of lateness/early departure equals 1 occurrence.
What is 1?
This rules applies to dependent children if the parents are married, not separated, or have a joint custody order that does not specify health coverage responsibility. The birthday rule states the primary payor is determined by the parent whose birthday falls first within the calendar year. In the event that both parents have the same birthday, the health insurance plan that has provided coverage longer is the primary payor
What is the Birthday Rule?
Process were the priority is changed to "Patient Inq" and document in the referral shell using the appropriate smartphrase.
What is a new authorization request?
The purpose of the caller's call
What is reason?
xray, mri, cat scan, etc.
What is imaging tab?
If an employee works a shift of ______ hours or more, a meal break of 30 minutes will be provided to the employee and the time will be deducted form the time worked.
What is 6.5?
Formally known as the “HOP clinic” is a free clinic that offers services to patients who currently do not have insurance and reside in Camden County. These patients are covered for all services (physician/hospital) with the exception of Cosmetic and Fertility services and must provide a “Kangaroo Form” which serves as an order and has guarantor information on it.
What is the Cooper Rowan Clinic?
Process where a referral status of closed, authorized or denied
What is telephone encounter to ABS referral pool?
Area where the smartphrases are used.
What is documentation?
colonoscopy, egd, cardiac cath, nuclear stress test, etc.
What is procedures tab?
All newly hired employees and employees who have been promoted or demoted are considered to be in a probationary period for _______ calendar days.
What is 90?
Patient is aged 65 or older and is eligible for Medicare and is covered by a Group Health Plan through a current employment or spouse's current employement. Which group health plan will be primary?
What is Group Health Plan?
Patient is at appointment, the appointment is within 48 hours, order has been placed as a STAT order
What is a STAT Authorization?
the person responsible for the message being sent.
What is routing?
What is Encounters?