Sales Skills
Which part of CREATE focuses on first impressions, body language, and presence?
Charm
What two factors determine your Guest List position?
Clock-in time and last received opportunity
What system is used to build customer orders?
How many floors are in each building?
Mart: 4 floors
Showroom: 3 floors
Outlet: 3 floors
True or False: FLS delivery drivers will mount furniture, art, and mirrors to walls.
False
What are the 5 Parts of the Sale?
Greeting, Qualifying, Presenting, Overcoming Objections, Closing
What time must you clock in by to be sorted by your date stamp?
8:25 am
What system is used to look up vendor contact information?
NetSuite
What does MRP stand for?
Minimum Retail Price or Manufacturer Retail Price
What vehicle does FLS compare its delivery trucks to?
A school bus
What do you receive if you hit all of your benchmarks?
$100 cash
What are the three guest lists?
Mart / Showroom
Outlet
Call Center
A Purchase Order is generated from what?
Submitted sales Order
What does IMAP stand for?
Internet Manufacturer's Advertised Price
When does the manufacturer's warranty begin?
When the product arrives at FLS
What are the 5 benchmark expectations for a Design Consultant?
Volume: $85,000
Outlet: $6,000
Sleepland: $3,800
Rugs: $2,500
Protection Plan: 3.75%
What happens if you clock in after 8:25 am?
You move to the bottom of the list and your date stamp becomes obsolete.
Where can you find fabric grades, upcharges, and wholesale costs if the vendor does not have that information in a price list?
Vendor Extranet
What is the difference between a Sales Order and a Purchase Order?
A Sales Order is created in Order Entry by a design consultant.
A Purchase Order is created from a Sales Order once the order is submitted.
How many teams make up the Customer Service department?
Three
Case Initiators, Client Communication Specialist, Vendor Communication Specialist
What are the 5 Business Factors that you reference when qualifying a customer?
Time
Shopping Experience
Decision Maker
Budget / Investment
How long do you have to report to reception after you receive a page from Guest Services?
10 minutes
What system do you go to when you want to look at your commissions?
NetSuite
What does "lead time" mean?
Lead time refers to the amount of time it takes for an item to arrive at Furnitureland South after and order is submitted.
What two factors determine whether a client qualifies for free white-glove delivery?
Meeting the order minimum and the purchase of FLS Easy Care