Service Principles
You notice trash left behind underneath one of the info panels. What service principle would you utilize to address this?
Principle 6 - Clean, well-kempt environment
Which continent is not photographed and represented in the photography galley?
Antarctica
At what intervals are general admission tickets sold?
15 minute intervals
The parts of W.I.N.D.
Welcome, Inquire, Notify, Direct
This Jeopardy host was honored at the National Geographic Society 125th Anniversary Gala in 2013.
Alex Trebek
Service Principle 2: We will ensure our venues are safe, accessible and comfortable for visitors. How is this service principle upheld in the coat room?
Sensory bags
Erika Larsen photographed a White Castle in what U.S. state?
Minnesota
When is the last ticket of the day sold?
1 hour before closing
The approximate amount of time we will hold visitors while groups are in the 16th St Lobby.
approx. 2 minutes
National Geographic magazine published its first outdoor photo in July 1890. A sailor aboard the USS Thetis captured an image of what island in the Arctic Circle.
Herald Island
Service Principle 4: We will provide prompt, helpful and informed responses to all inquiries. What part of the redirection process exemplifies this service principle?
Clearly explaining why visitors can’t enter a space
There is one photograph of the RMS Titanic in the Photo Gallery taken by this photographer.
Emory Kristof
Children under what age can enter the museum for free?
4
The three parts of redirecting
Explain, suggest alternatives, notify approx. time to return
Initially a scientific journal, early editions of National Geographic magazine came to feature images and stories from around the globe. By 1907, the Society boasted this many members were receiving the magazine each month.
30,000 members
Service Principle 5: We will ensure that all information we provide is clear, accurate, and up to date. How would you uphold this in the pavilion?
Provide info about floor cases and special events the museum has that day.
This photographer captured an image of whitetail deer in 1893, utilizing an early version of the camera trap.
George Shiras III
Tickets can be changed or modified up to ___ before date and time of visit.
24 hours
In relation to the film, how early can visitors expect to enter Grosvenor Auditorium?
5 minutes before
The National Geographic Society produced this signature, widely popular geographic product for the first time in 1963.
“Atlas of the World”
A child comes up to you in the courtyard and asks you about one of the animals in the planters. How could you use service principle 1 to engage in a conversation with them?
Give more information about the planter, tell them what exhibits inside have more similar animals, ask them questions to encourage curiosity!
Two photographs capture the same event in 1969 from different perspectives by different photographers. What is the event in question?
The Apollo 11 mission --> Otis Imboden captured LBJ watching the liftoff and NASA captured the astronauts getting off the shuttle.
What are the four days/events of the year that the museum is closed/limited to the general public?
Thanksgiving Day, Christmas Day, Explorers Festival, Storytellers Summit
The total number of frontline staff in the Pavilion that are responsible for queueing people through the space during peak days.
16 - 6 VX, 5 Tix, 4 Security
This President, who is on display in the archives, was the first President to have a featured article in the National Geographic magazine in 1909, the same year that he presented Robert Peary with the first Hubbard Medal.
Theodore Roosevelt