What Happens Next?
This is the first physical contact attempt a technician makes when arriving at an initial service and the customer does not answer.
What is ringing the doorbell and knocking?
This pest is excluded from GPC and cannot be sold at the door by D2D reps.
What are German cockroaches?
This part of the home is included for treatment only when the customer is home and requests it.
What is the interior?
This is the action required when a situation falls outside of what is outlined in the SOP.
What is escalate to a manager?
This item must be on file before a standard rep’s account can stay scheduled for service.
What is a billing method?
These are the four required steps before an initial service can be marked as a no-show.
What are ring/knock, text the customer, call the customer, and notify the sales rep?
This account status means the customer has an outstanding balance and cannot be signed up for new service until resolved.
What is AR?
This billing timing happens the day after the initial service unless the rep charges the customer at the door.
What is customer billing?
This phrase explains why everyone must follow the standard the same way every time.
What is consistency is what allows us to scale?
This document must be signed, or the account can be removed from the route during account review.
What is the contract/service agreement?
This is what happens to an account first when a customer requests to cancel before the initial service is completed.
What is the account gets removed from the route?
This is the required commission consequence when mosquito service is sold below approved standalone pricing.
What is reduced commission at 20%?
This type of yard treatment is not included because the service only covers spot treatment.
What is granulation of the entire yard?
This is the minimum percentage of initial services that must be completed with the customer present.
What is 90%?
This form must be secured by the technician before completing certain initials where verification still needs to happen at the door.
What is the Customer Experience Form?
This person gets notified after the CSR team is unable to save a customer who cancels before the initial service.
Who is the sales rep who sold the account?
This is the approved monthly standalone price for Mosquito Basic.
What is $42 per month?
These three animals/pests are examples of things not covered under the listed packages.
What are German cockroaches, Japanese beetles, birds, termites, voles, moles, snakes, bed bugs, weeds, grubs?
These are two privileges that may be lost when SOP standards are not followed.
What are 100 Club eligibility and flexible scheduling?
These three items must be in place for an empty home initial to qualify.
What are a signed contract, billing information, and a completed rep verification form?
This group handles all cancellation requests after the initial service has already been completed.
Who is the office?
This is the approved monthly standalone price for Mosquito Premium.
What is $79 per month?
This is when a customer is normally billed after their initial service, unless the sales rep charges them at the door.
What is the day after the initial service?
These are two consequences that can happen when SOPs are adjusted, bypassed, or interpreted loosely in the field.
What are poor customer experience and lost revenue?
This video can help keep an account on the route when other required paperwork is missing, as long as the technician can secure verification before service.
What is the Apruv verification video?