Acronyms
GPN stands for
What is Google Part Number
SFO Branch escalation path
Who is:
1) Moises Pimentel / Enrique Navarro
2) Paula Quecano
3) Ruth Parrish
Name at least 3 things you must always check for when you receive ANY new international shipping request, also known as "1st review" under Logistics Status
1) GPN
2) Classification
3) Valuation
* 4) DG
1) Use canned response for missing class/valuation listing instructions
2) Resolve the ticket - let the customer know they can reopen once it has been completed
What should you include in the Special Instructions when shipping to Indonesia?
As of April/2023 - Indonesia new customs requirements: statement “Value Shown For Customs Purposes Only” needs to be added in the special instructions of the CI for ALL Indonesia shipments.
TI stands for ..
Technical Infrastructure
LATAM Regional Account Manager
Who is Matheus Silva
You receive an international request that is shipping FROM a Vendor / non-Google location. Your first step
Request Google EOR approval from Compliance
A requestor asks for more information on BIS. 2 sources / next actions you may take:
1) Refer requestor to IN CPL team to better assist them
2) Reference our internal BIS document
Our BR EI Main POC
Alessandra Aragao
*Bonus: Escalation is Jessica Barlera
Non-TI Supports NASA. NASA stands for ..
North America, South America
OM next picnic date + time
July 29 @ 12PM
Which countries *always* require country research for badges?
All LATAM countries (BR, AR, MX, CL, CO, PR), in addition to UAE, EGYPT, QATAR will always require country research prior to CI creation
Expeditors branch requests a Battery Letter
Loop in DG <dg alias>.
Per DG SWI: "The use of battery letters were deprecated over a year ago by Google and should no longer be used and in circulation".
[US-BR] If your shipment is being delivered to "Av. Brg. Faria Lima, 3477 - 18 andar", you will or will not require an Exit NF?
What is will not
DC stands for
Data Center
Who is our (Expeditors) customer?
What is GLO (Global Logistics Operations)?
You receive a domestic request with "AWB ONLY" in the summary line. After you provide the AWB, LC may ---
Resolve the ticket.
A requestor in MTV asks, "where should I drop off my package?". Name at least 2 options
1) drop off the shipment at any Google mailroom with the GUTS ticket # attached
2) drop off at any FedEx facility
3) drop off directly at Casey WH
You are shipping a laptop via DHL and require an EEI. To whom would you reach out to for AES/EEI filing? Where can you find instructions for this?
SFO Branch, Moises/Paula - SWI: GLOBAL_OM_Non-TI Office Shipping_003A
NF stands for
Nota Fiscal
Expeditors supports domestic pickup requests from both residential addresses and Google locations. True or False?
False. Expeditors cannot support residential pickup requests. The items must be dropped off at the nearest Expeditors WH facility, a Google location, or business location first.
What is the cross dock address if shipped via Expeditors?
There is only 1 cross dock address used for all carriers: C/O GXO Logistics Worldwide
Fokker Logistics Park, Fokkerweg 300 DC 1A
Oude Meer 1438
You have a badge ticket that cannot ship Lanyards. Compliance asks for the lanyards to be removed from the box prior to shipping it out. Which team would you contact and how would you contact them?
Casey WH, send a ping in Casey WH + OM group chat
BADGE tickets: Which countries still require country research every time?
Badges shipping to LATAM regions (BR, AR, MX, CL, CO, PR), in addition to UAE, EGYPT, QATAR will always require country research.