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Attached is the hour plan for November-2026.
What is SPS Hours Plan?
DO NOT protect any merchandise priced $14.99 and below.
What is Tag Less Program?
Can also be found in the Front End, Manager’s Office, and Stockroom.
What is the Emergency Response Guide?
Every month, your Store receives an ___, which indicates areas in the Store that have potential Shortage.
What is SIR?
Use a gold pen and write the price, rounded to the nearest dollar.
What is the Better Brands Outerwear Process?
This should be a purposeful discussion and take no longer than 3 minutes to complete.
What is an SPS Check-In?
Corporate developed leads based on transaction analysis, exception reporting, and investigative research.
What is a Priority Lead?
Ask you or your team to remove cash funds from the building to pay for outstanding bills, gift cards, conduct wire transfers, etc.
What is a SCAM Call?
Your one-stop-shop for all operational processes and updates related to Self Checkout.
What is the Self Checkout Toolkit?
Analytical tools designed to help ALPMs proactively identify potential Internal Theft, fraud, and process-related exceptions by highlighting unusual transaction patterns and Associate activity.
What is the Associate Investigative Dashboards (AID)?
A friendly, confident manner with a smile and eye contact.
What is Command Presence?
Contains the Shortage Highway Map, Shrink information for the Store, and Alertline information.
What is the LPAC Board?
Stores will receive ___ priced $9.99 and above that will arrive with the “N” symbol. Apply a Keeper to priced $9.99 and above.
What is the Special Handling for Trading Cards?
#1 way to communicate important topics to Associates!
What is a True News Meeting?
1 box up at the Front End, next to the primary Register. 1 box in the Stockroom next to the MOS area.
What is the Defective Disposal Boxes?
Associates who currently process Better Brands have completed the eLearn module for STEP Better Brands Shoes and Handbags, with their training completion date reflected on the ___.
What is the STEP Training Tracker?
Orange tape, 3 Mini-Hummers, Nestaflex, Hard Tag Caddy, Zip Ties, Pen, and Color Shoe Size Stickers.
What is the Shoe Pod?
Manager’s Office, Equipment Room, Cash Office, and Electrical Panel must remain locked when not in use.
What are High Risk and Sensitive Areas?
Greeting Customers, looking for signs of theft (such as ceiling markers and defeated protection devices) and informing the Store Leadership of findings immediately
What is the Shortage Highway Walk?
Maintain brand standards by ___ product that has lost its value and marking down product that can be sold.
What is MOS?
All Associates can provide Command Presence by confidently greeting each Customer with eye contact. This ensures our Customers know you are there to help, while discouraging any dishonest behavior.
What is Non-SPS Store Best Practice?
Occur when there is confirmed evidence or visible transient activity, or panhandlers observed onsite requesting money from Associates or Customers witnessed by a Store Associate.
What is Exterior Security Concern(s)?
Stands inside the split of the Nestaflex and plays an important role in ensuring STEP is efficient.
All ___ must be reported through the WorkJam unprocessed carton tasks to ensure the right teams have visibility and provide the appropriate support.
What is Backstock?
Designed to help you prioritize your time, focus your Store visits, and lead with purpose throughout the Holiday season.
What is the Holiday Field Leader Planner?