Policy
This is how often sliding scale clients ned to review & re-sign their form on Simple Practice
What is every 3 months
90791
What is Psychiatric Diagnostic Evaluation
During or before an ESA, the client must complete these two measurements
What is PHQ-9 & GAD-7
The office is open ___am-____pm M,T,W,TH,F
What is 8am-5pm M,T,W,TH & 8am-2:30pm F
Full time therapists are required to work this many hours per week
What is 40 hours per week
After receiving a potential new client referral, you have this long to contact the client via phone call, email, text & update Haley
What is 24 hours
90837
What is 60 minute session
Pertaining to clients, you must have this on file before speaking to anyone outside of Nova
What is Release of Information
To login to the phone queue, one must enter what into the system
What is *45
At Nova, therapists are allowed to create their own schedule; but must fulfill this requirement
What is 4 evening appointment spots per week
When a client's insurance changes, when do you have to update their Simple Practice & Headway information
What is by their next appointment
90853
What is Group Therapy
This must be on file AND reviewing before seeing a minor with divorce, or separated parents
What is Divorce Agreement / Custody Agreement
How many outreach attempts are required for potential new client referrals & how do you contact them
What is 3 attempts- a phone call, text message and email with each attempt
What is 10 marketing posts
For weeks that include a Holiday or PTO, what is the expectation for client sessions
What is to reschedule as many clients as possible (when able)
90847
These 3 key pieces of information are required during a late cancel / no show chart note
What is 1)How long you waited in Telehealth room, 2)How you contacted client (phone call, txt, email) & 3)If you waived / charged the fee
Before being seen, what 3 things make a client profile complete on Simple Practice
What is: 1) Insurance information / images, 2)Paperwork complete & 3)Client Default Code
For the week in review form: 1) Do you have to fill out each section? & 2) What should you put if you do not have any information to a section
What is yes, and N/A
Define interactive complexity & when should you use it?
What is 1)an add-on code for sessions where communication is unusually difficult and requires extra therapist effort & 2)When communication becomes significantly more difficult than a typical session and requires extra therapist intervention to keep the client engaged and therapy moving.
Examples include severe anxiety, emotional dysregulation (crying, under responsive, etc.), elevated mood, high-conflict interactions, or other communication barriers that require repeated redirection, grounding, de-escalation, or mediation
99358
What is Prolonged Non-Face-To-Face Clinical Service
Clients with SI or HI require this on file & progress note completed within what time frame
What is Safety Plan with a same-day time frame for progress note + safety plan
An out of office message should include these 3 key pieces of information
What is: 1) Out of office dates, 2)Emergency resources & 3)Haley's contact information **Unless a Holiday**
What does be available mean when not in session and caught up on admin work
What is being able to be away from your desk / computer, but checking Microsoft Teams & Email to ensure you are caught up on messages and tasks