Online banking
What is a Secure Access Code?
This is the third factor authentication that is texted or called to the customer
How can a customer avoid a $3 paper statement fee?
By enrolling in eStatements
This account's minimum balance requirement is waived if opened along with an Enterprise Checking Account
Business Savings
Having a baby, inheriting funds, they just moved here, savings for college, setting up retirement accounts, unhappy with deposit rates.
What is the max daily/monthly amount a customer can send as an external transfer?
$5,000.00 per day/$25,000.00 per month
What is the minimum daily balance requirement for the NSB Preferred Checking?
$1,500.00
What is the average daily minimum balance requirement for a Business Money Market?
$5,000.00
An existing business customer wants to be able to send wires on online banking. Where should we refer them?
Cash Management using a CRM event
One penalty free withdrawal
You may make deposits of $500.00 or more at any time
These account types have a maximum amount you may deposit annually
IRAs and HSAs
What verifying questions do we ask for someone who has called for account information?
Full Name, Address, Date of Birth, Social Security Number, and two "oddball" questions
This savings account helps people save for seasonal spending and pays out on October 15th every year.
Club Savings
These accounts are for Attorneys and Realtors to hold funds for their clients
IOLTAs (Interest on Lawyer's Trust Account) and IORTAs (Interest on Realtor's Trust Account)
True or false? A ward may transact on a guardian account, because they are the primary account holder
False. Only the Guardian may transact on these account types.