types of files
a passenger claims something is missing from their bag
What is pilferage or missing articles?
Frontiers liability for wheelchairs, mobility aids and assistive devices used by a passenger with a disability if lost or damaged by Frontier shall be up to the _________ purchase price of the device.
original
40 is the number for this fault code
What is BSO error?
time frame a manual baggage report be entered into NetTracer
What is 60 minutes?
True/False: The Department of Transportation permits Frontier to exempt specific parts of a checked bag from damage liability, such as zippers, straps, handles, and wheels.
false
bag arrives but passenger did not
What is an on hand file?
What does CBS stand for ?
Central Baggage Service
baggage fault code "fail to load"
What is 2?
ND has this many National Parks
What is 5?
Knife River
Fort Union
Lewis and Clark National Historic Trail
North County National Scenic Trail
Theodore Roosevelt National Park
North Dakota state flower
What is the prairie rose?
passenger arrives but bag did not arrive
What is a delayed file?
What does Nettracer use to primarily search for a bag?
description
damaged fault code
What is 50?
time limit to file a delayed incident on a domestic itinerary
What is 4 hours?
What is a claim called if it is taken after the allotted time limit stated in the Contract of Carriage?
Courtesy
My bag is damaged and I can no longer use it
What is a damage file?
If no action is taken with an On-hand record or Mass On-hand record, for how long does the record remain open and on the station’s On-hand list?
forever
bag left off in connection station;misconnect
What is 10?
Time limit in each football game quarter
What is 15 minutes?
my friend was arrested for stealing luggage from airport, his trial didn't last more than an hour
What is a brief case? :)
CBS
Police
TSA
Name 3 things that should be done before creating a delayed file
contact the ramp
check for VSEP
check oversize
Robert Smith former Minnesota Vikings, jersey number
What is #26?
How long should an unclaimed bag remain in a station before being sent to CBS?
3 days
What method is used to rate both airlines and individual Frontier stations on mishandled baggage performance?
mishandled baggage ratio