RC Referral Workflow
The first step by the CNC when a referral is received.
What is a full clinical review?
This nursing skill ties together safety, communication, documentation, and advocacy.
Critical Thinking
Recently took a well deserved extended vacation.
Who is Sobhana?
"It's Not Over il the Fat Lady Sings"
Who is Jackie?
This Blue trait helps nurses connect emotionally with patients.
What is empathy?
What is the process after an external referral is denied?
What is a Denial Letter?
This technique ensures patients understand instructions.
What is Teach back?
Shares her name and birthday the same month.
Who is April?
"Don't Worry be Happy"
Who is Jenny?
Gold nurses excel at following these in healthcare settings.
What are policies and procedures?
A referral requiring immediate review due to patient risk.
What is an Urgent Referral?
The best first step when a patient sounds distressed.
What is Active Listening?
Has a family member named Kitty
Who is Preethi
"If you're going to do it, do it RIGHT the 1st Time!"
Who is Tangela?
Gold personalities value this principle when completing nursing duties.
What is accountability?
Upgrading a referral’s urgency based on referral guidelines is an example of this nursing role.
What is Patient Advocacy?
The Triage Decision for missing labs/diagnostics.
What is Reject?
Travels to Louisiana often.
Who is Tangela
"We don't always get to choose what happens to us, but we can choose how we respond"
Who is Janna?
Blue personalities are often motivated by this core value in nursing care.
What is compassion (or helping others)?
What is the nursing action for patient identification of external referrals?
What is verification of each page of the referral?
How many Pediatric Specialties does the RC review for?
15
Which team member worked in a military hospital
Janna
"This is the day the Lord has made, we will rejoice and be glad in it"
Who is Preethi?
This personality color combination creates a nurse who is both compassionate and highly dependable, balancing emotional care with strong organization.
What is Gold and Blue?