Change Management
This change management model starts with Awareness and ends with Reinforcement
What is ADKAR
These four phrases make up our leadership model
What are Build Trust, Grow People, Inspire Success and Achieve Results
This business line wants to reduce member churn by 10%
What is Membership
What is SWOT
This month and year marked the first OLT Meeting
What is November 2025
The person most likely to accidentally create another task force while discussing existing task forces.
Who is Michael
This is the foundation of our OLT Charter
What is Trust
This business line is building a centralized contact-centre-led service model.
What is Insurance
These are the major priorities that drive our annual plan
What are Big Rocks
This topic was added to the April 2026 agenda to help leaders learn more about emerging technology
What is AI
Before we focus on systems, we focus on this
What is trust
One of the original expectations of OLT members was to be present, engaged, debate and do this.
Epicor, Sabre, and Revelex are critical systems for this business line.
What is Travel
The roadmap is not extra work; it provides this.
What is enterprise structure and alignment?
This task force was the first action item discussed at the June 2026 meeting
What is the Culture Task Force
This OLT principle encourages leaders to openly share information and their thinking
According to the Chater, members should proactively communicate when they cannot meet one of these
What is a deadline or expectation
This business line is developing 5–8 signature itineraries.
What is WestWorld Tours
These are the four Big Rocks
What are Grow Insurance, Deliver MX, Partner Usage and Cost Efficiency
This exercise appeared on multiple OLT agendas to help improve workflows
What is Process Mapping
What is an enterprise mindset
Something everyone wants less of
What is meetings
This business line does not directly sell memberships.
What is Westworld Tours
The unofficial sixth agenda item at every leadership meeting
What is a parking lot discussion
A group of flamingos is known by this flashy name
What is a flamboyance