Patient Manual
Do our parents have access to our patient manual?
YES of course! You should be linking it as well in your first day patient email
How can a teammate use floating holiday PTO?
-60 days employed
-asked off 30 days in advanced
-used in full 8 hour increment
-cannot extend normal ABC paid holiday before or after
A family has a question surrounding their invoice- who can they email?
familypay@actionbehavior.com
How can I favorite the reports I use frequently and view them?
Star by the report, use "Favorites" Section on left hand side!
YELLOW ONLY
How much time is a documented early pick up or late arrival?
15+ minutes
How do our RBTs receive life moments?
How do our RBTs elect to use a life moment? (3 items)
1 granted at 60 day employment, 1 every elevate regardless of promotion- does not accumulate
-employed 60 days
-notification of usage within 24 hours of the absence
-cannot be used after 6th occurrence (avoiding term)
I need help figuring out how to do an unconverted note audit. What resources could I utilize?
-Operations Management Drive-> Central Reach/Guides Job Aids-> Video Walkthroughs
What report can I use to check my patient schedules are correct in SF and see how many spots I have left at my center?
Academy Staffing and Scheduling Tool
I have a question I could probably find the answer in the OM manual- how could I get an answer quickly?
USE SPEKIT
How much time notice are parents required to give when rescheduling family guidance?
48 hours!
What is our NCNS protocol?
1) call/email to check in with teammate
2) call emergency contacts of teammate via paycor
3)Draft/get TEA approval for FWW to deliver via email
I am needing to draft a CA that includes policies or core values- what document should I reference for verbiage and guidance?
OM Performance Management Guide
Where can I see a monthly incentives breakdown for my KPIs?
OM Incentive Dashboard- ACA
Do our CAAs accrue Saturday PTO as an incentive?
No
What is the maximum allotted absences a child can have at ABC before they are at risk of discharge?
(20) total absences within a twelve (12) month period, not to exceed 10) total absences within a six (6) month period
I just hit my 1 year with ABC and will receive my encore/bravo bonus- but I am choosing to resign before the payout date. Do I receive this bonus in my final paycheck?
No- A teammate must be actively employed at time of payout.
I need to find out the OM of a site I am not familiar with for a CV chain- where can I find this independently?
Center Director Report in SF
If there is an error showing on my Academy Staffing and Scheduling tool under patients, what does this mean?
1) no schedule is in SF
2) old schedule was not ended before new one was added (excess hours showing)
What is due on 6/9?
CAA Surveys
What tools and processes are stated as potential ways we collaborate with families to build and implement treatment plans? *Ability to name 1 counts- several are listed
Family’s completion of:
Vineland for every treatment plan update
Behavior questionnaires for Functional Behavior Assessment
Caregiver Questionnaire
ABC’s policies, processes and tools such as:
Family guidance and required attendance by family members
Caregiver Questionnaire
Assent and Assent Withdrawal Inventory
The ITR/PTR/BIP Consent form
Instructional strategy template.
I had missing time on my timecard last week, can I have that adjusted to be paid correctly on this pay period?
All payroll corrections/edits/adjustments are required to be submitted by the Monday following the last day of the pay period via HR ticket by 12 pm. All request submitted after 12 pm will be processed on the following pay period.
Who can show me their ABC passport QR code for their region the fastest (share your screen once found)?
Operations Management Drive -> ABC Passport ->Geographical region
Academy Staffing and Scheduling Tool- patients
SCAD tracker- harder to see
When are CAA performance reviews?
July 20th - August 7th - Performance Reviews