OUC
Finish the following phrase:
Safety ________
What is Safety First!
Name 1 helpful SMART resource
What is The SMART User Guide, Job Aids, E1 Video Tutorials, SMART eLearning, SMARTunit@ouc.com, etc.
What step is Onboarding in Mutual Aid's first day flow?
What is Step 1!
True or False?
Events can be activated for many reasons, not just hurricanes.
What is true
Define "People" in SMART
What are individuals working in support of an event. This includes employees, retirees, contractors and mutual aid personnel.
True or False?
OUC built the Linton E. Allen Memorial Fountain in the center of Lake Eola Park.
What is true!
True or False?
You should try to complete as many of your SMART tasks as possible without considering the order/ flow of an event.
What is false!
You should always follow the event sequence to limit errors in SMART
Why is the Onboarding Unit like OUC's front desk during events?
Because they make calls to leads, verify information, welcome incoming crew members, etc.
What role do you jump into when an event is activated?
*Hint* the terminology was updated this year
What is a Response Role
Define "Mutual Aid"
What are Outside resources contracted to help OUC manage events
What Orlando theme park does OUC service?
What is Universal
Why should you verify inputted information in SMART?
What is accuracy
What does the Onboarding Unit do during Phase 1 (En Route)?
What is call Mutual Aid Crews/ Leads to receive information they may input into SMART.
Who officially activates Events?
What is the ICC
Define "Crew"
What are Groups of people working together doing similar activities with common leaders.
Name OUC's 3 core pillars that guide its work and reflect its values.
What is customer, employee, community
What should you do if you see a mistake or incomplete information in SMART?
What is revise the information
What does the Onboarding Unit do during Phase 2 (Arrival)?
What is onboard incoming Mutual Aid Crews by verifying information, retrieving missing information, providing the Mutual Aid Onboarding Sheet, welcoming incoming people, etc.
State all 3 event phases in order.
1. Pre-Event Readiness
2. Event Management
3. Post-Event Reconciliation
Define "Unit"
What are smaller specialized teams that live inside of Crews. Units have common leadership, activities, assignments, and more.