Windows Interfaces
Every Windows OS offers this visual feature instead of a command-driven interface.
Graphical User Interface (GUI)
Support calls and technician notes are kept in this type of software, which starts the process by creating a "ticket".
This type of Windows license is meant for builders and manufacturers and can only be installed on a new computer.
OEM (Original Equipment Manufacturer) license.
This type of internet connection uses existing television lines and shares the infrastructure with neighbors.
Cable Internet.
This command tests connectivity by sending an echo request to a remote computer to see if it responds.
ping command
Windows 10 uses this feature to let you create multiple virtual desktops so you can flip through them as needed.
Task View
A competent support technician should do this actively, without interrupting the customer.
Listening.
A 64-bit installation of Windows requires at least this amount of RAM, whereas a 32-bit installation only requires 1 GB.
2 GB
This is the measure of the maximum data transmission rate.
Bandwith
This specific ipconfig command leases a new IP address from a DHCP server.
ipconfig /renew
This Control Panel applet helps you conserve power and increase the time before a laptop battery needs recharging.
Power Options
When working at a user’s desk, you should not take over these two input devices without permission.
Mouse and Keyboard
This type of installation (also called a custom installation) overwrites the existing OS and applications to give you a fresh start.
Clean install
This server dynamically assigns IP addresses to computers when they first connect to a network.
DHCP (Dynamic Host Configuration Protocol) Server
This command sends a series of requests to a destination computer and displays each router "hop" along the way.
tracert command
Entering msinfo32 or msinfo32.exe in the Run box opens this detailed window.
System Information window.
If a customer is overly confident and uses this type of language, you should avoid using it back to them.
Technical Jargon (tech lingo)
This UEFI security system helps prevent malware from hijacking a system during or before the operating system load.
Secure Boot.
Every network adapter has this 48-bit unique ID number hard-coded by the manufacturer.
MAC Address
This command is used to test name resolution problems by requesting information from a DNS server’s zone data.
nslookup command
In this type of peer-to-peer network, there is no centralized control, and each computer maintains its own list of users and rights.
workgroup
Before closing a call, you must perform this action on the computer to ensure you have not caused a problem with the boot sequence.
reboot the computer.
When deploying Windows in a large enterprise, this tool uses the scanstate and loadstate commands to copy files and settings from one computer to another.
User State Migration Tool (USMT)
This firewall feature accepts a request for communication from the Internet and sends it to a specific computer and port on the local network.
port forwarding.
Adding the -b switch to this command lists the programs that are using the network connection, which is highly useful for finding malware.
netstat command