Planet Fitness History
Ohana History
Secret Shopper
House of Ohana
🌲
100

What year was Planet Fitness founded?

1992

100

Who founded Ohana Growth Partners?

Lynne & Victor Brick

100

True or False: You should ask, "Would you like a tour?"

False. You should confidently assume the tour.

100

What is Ohana's Core Purpose?

Changing People's Lives

100

What state do we welcome as part of the Washington Region?

California

200

Where was the first Planet Fitness opened?

Dover, New Hampshire

200

What fitness company did the Bricks found before Ohana?

Brick Bodies

200

What is the minimum passing Secret Shopper score?

85%

200

What Business Philosophy is this an example of?

A member mentions the cable machine is making a strange noise. Instead of waiting until it breaks, you submit a work order and take the machine out of service.

Like New

200

What was Ohana's first Planet Fitness club in Washington?

Lacey

300

What is Planet Fitness' famous philosophy called?

Judgement Free Zone®

300

In what year was Ohana Growth Partners founded?

2007

300

What is Ohana's current company average Secret Shopper score?

81.1%

300

Name the three Core Values that make up the roof of the House of Ohana.

  • WHIM in All Things
  • Embrace the Aloha Spirit
  • Culture Eats Strategy for Breakfast
300

In what month and year did the Lake Stevens club open?

January 2024

400

What is Planet Fitness' mission?

To enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.

400

Where is Ohana's headquarters?

Timonium, Maryland

400

Name two actions worth 10 points each on a Secret Shopper tour.

Any two:

  • Digital Guest Register
  • Analyze interests at the end of the tour
  • Ask for the sale
  • Offer HydroMassage/Massage Chair trial


400

Name six Business Philosophies (pillars) of the House of Ohana.

  • Teeth & Eyes
  • Hellos & Goodbyes
  • Friendliness & Cleanliness
  • Sundown Rule
  • Like New
  • Inspect What You Expect
  • More Reminding Than Enlightening
  • Someone Is Always Watching
  • Take a Message to Garcia
  • Focus & Communication
  • Everyone Is a Service Person
  • Kaizen
  • Law of Attraction
400

Who is the longest-tenured General Manager in the Washington Region?

David

500

Who founded Planet Fitness?

Michael and Marc Grondahl

500

What year did Justin Drummond become President?

2023

500

You're missing 15 points on a Secret Shopper. Name one combination of missed items that could equal 15 points.

Examples:

  • No name tag (5) + Didn't ask for the sale (10)
  • Didn't offer HydroMassage trial (10) + Drink cooler not faced (5)
  • Didn't analyze interests (10) + Name tag (5)

 

500

What are the four levels of the House of Ohana in order, from the foundation to the roof.

  1. Changing People's Lives (Core Purpose)
  2. Judgement Free Zone® (Brand Promise)
  3. Business Philosophies (Pillars)
  4. Core Values (Roof)
500

Who is our most recent manager addition in the West Coast Region?

Misha (Burlington) 

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