Financing
Who is our main financing lender?
TD Bank
What is the PUPP SKU on a furniture sale of $5678.98
PUPP599
Where do you go in STORIS to finalize your sale after CXM?
Enter a Sales Order
What is the current estimated time frame for items to become available and ready for delivery?
14-28 days
Who is the Director of Sales?
Shane Fournier
Who is our primary Lease to Own lender?
Koalafi
5 years from the day of delivery of the items
Where do you go to add notes on a customers account following a phone call?
Customer Activity Log
What is the cost of cancellation on an order?
12%
What is the Thematic Goal?
To be a Stock-In Dealer
What terms does GAFCO offer?
3/6/12 0% deferred interest
How long does PUPP on patio furniture last?
3 Years
What do you add to your sale to notate who approved special discounts?
Line Comments
10-14 business days
What are the 2 focus goals that support the Thematic Goal?
1. Write Healthy Sales
2. Deliver 50% of product within 14 days by the end of the year.
How many credit hits does going through the waterfall produce?
1
What are the two options for Base PUPP?
5 years/10 years
What do you add to the Audit Comments Log when processing a financing sale?
2 forms of ID
How long is the manufacturers warranty valid for?
1 year
What are the following KPI Goals?
1. Margin
2. BOS
3. CXM
4. BSPG
1. 56%
2. 22%
3. 70%
4. $130
What are the qualifications for a guest to use TD60?
The sale has atleast $1000 in bedding (mattress/bases/sleep necessities), and the guest puts down atleast 30%.
What are 3 scenarios does PUPP not cover?
Nail polish remover, normal wear and tear, Beaks claws and jaws
What SKU is entered when the guest has a credit from the CSC to be used on a purchase?
*This is only when the originally purchased items have not been delivered and are discontinued?
RESELECT
How long once product is available does the guest have to schedule delivery before product is reallocated?
7 days
What are the 5 musts?
1. Documented 1:1s
2. Greeter Station is Always Manned
3. High Impact Huddles
4. CXM Usage >70%
5. New Hires Are Bedding Certified within the first 45 days of employment.