CLEAN SELLING
Our case good pieces are made to
What is blend?
Client concerns handled by the design consultant and DCL
What is Client Preference/Clean Selling
Requires 50% deposit (4)
What is:...?
1. Workroom soft good items
2. Custom rugs (broadloom)
3. Wallpaper orders (that aren't direct shipped)
4. Storage Agreements
Total miles it takes to increase our $299 delivery fee
What is over 50 miles from the nearest Design Center?
Can be added to an order up to 30 days after delivery
What is Gold Comp / Guardsman Protection Plan
Mineral streaking, worm holes and tiger striping
What are natural wood characteristics?
A term we use over saying fix or repair
What is adjust?
Required for sofas over 90 inches
What is pre-measure?
Also:
-incliners, curved sectional corners, lrg wing chairs, sofas with tall arms (ex. Shelton)
-Continental desks, Birkhouse display, Crawford bkcase
-King/Cal King, and all Colton headboards/beds
When selling clearance, this must be uploaded before the client can be called for delivery.
What is as-is form?
Time needed to process check payments before delivery can be scheduled
What is 10 days?
A best practice when a client orders an additional piece of upholstery at a later date
What is a dye lot match?
Items needed to submit an IRR to your OA
What are:...?
1. photo of the entire piece
2. photo(s) or video(s) of the concern
3. photo of the law tag, PCDOM sticker or Hunter Douglas label
4. a completed IRR form
Requires full payment at the time of sale (3)
What is:...?
1. Direct ship orders
2. Clearance/Floor Samples
3. Dropships to 952 or 953
The only time a delivery fee can be waived
What is when a purchase in made within 30 days of the original purchase
Approved reasons for a storage agreement
What is:...?
1. renovation
2. taking ownership of/closing on a home
3. out of the country
A rug characteristic where tufts or yarns pull up, but do not compromise the integrity of the piece.
What is sprouting?
Orders that are not subject to a 72 hour hold?
What are mattresses and foundations, and in stock UPS orders.
Where to enter approved special exceptions for the delivery team, such as an elderly couple moving a heavy coffee table and sofa for a new rug delivery.
What are fullfillment notes?
Must be done within 30 days of receipt with a 15% rehandling fee
What is an accent return?
When a client is disturbed with hand distressing such as glazing, cow tailing or rasping a best practice is to recommend this
What is a special order exception with an additional 25% added to the cost, as well as additional 6-8 week time frame
Best practice for handling detailed/particular clients after the purchase
What is...?
1. Attend delivery
2. Review or email appropriate clean selling and natural characteristic information
This order type is keyed as a delivery, and both the merchandise stock location and fulfillment locations are 006
What is a customer pick up order when a shipping charge needs to be included?
Timeframe added to Drop Ship delivery estimates
What is 6 - 8 weeks?
The name of the shared folder that holds information that needs to be approved and ordered by our OA (soft goods, custom rugs, parts)
What is "Sold to be Processed?"