Digital Fulfillment
What are the specific NPS targets for SFS and BOPIS NPS?
SFS: 70.5%
BOPIS: 85%
What are the five steps of TIME, order?
Prepare, Unload, Process, Replenishment, Backstock
In Stock it app, where do you find out how many Priority Stock It Audits a store currently has to complete?
Stock It>Priority Stock It Audits>Completed>Listed as Priority Audits Completed:
During holiday, promotional footwear should not simply remain scattered throughout its normal locations. According to the Q4 Footwear Gameplan, what visual strategy will stores use to make promotional styles easier for athletes to shop?
Create a centralized location for promotional styles while maintaining a full-service environment. Similar to what was done during Back to School
What data can be pulled in Shoe Runner app?
Store Avg Performance Data
Associate Specific Performance Data
What are the most important factors in driving a high SFS NPS? There are three total, name two of the three
Completing SFS orders by 4pm
Item Condition
Packing Quality to prevent Damage in Transit
The night before a truck, this manager is responsible for ensuring the receiving dock is cleared, clean, and prepared, including empty equipment, an empty baler, and required supplies.
Closing Manager
This type of replenishment uses POS sell-through to tell teammates exactly which styles need to be replenished, removing the guesswork
Replenishment List
This type of replenishment allows teammates to manually search either through department/sub department searching or scanning a specific style to identify what needs to be placed on sales floor?
What app is used to complete LP Wise Training?
Soti Surf
What is BOPIS productivity based on? At what time does this start being measured each day and when does it stop being measured each day?
Filling BOPIS orders with one hour
One Hour before Store Opening
One Hour before Store Closing
During apparel processing, hanging product isn't all treated the same. TIME directs teams to sort hanging apparel between these two pieces of equipment based on whether the merchandise requires sensor tagging.
Apparel Bar (Orange TIME bars) for hanging apparel requiring sensor tagging and Z-rails for hanging apparel not requiring sensor tagging
What does Stock It Health measure?
Percentage of stock it locations in store that has at least one item where the located units exceeds system on hands
During Holiday, CALIA identifies four key strikepoints managers should protect and maintain. Name three of the four.
Scuba Lead Table, Essentials & Cotton Fleece Lead Wall, Elevate Table, and Sandwash Secondary Wall
What app can be used to pull Athlete scorecard data?
Sideline Assist
For Same Day Delivery Orders, how long do we have to pick, pack and stage the item for pickup?
30 minutes
During replenishment, teammates repeatedly carry handfuls, armfuls, or boxes from the processing area to the sales floor because they think they're moving faster. According to TIME, they should use this instead.
Wheeled equipment
Within the Stockroom Organization SOP, the apparel processing bar has a specific purpose. What should it NEVER be used for?
Apparel backstock storage
A manager notices a footwear table with no specifically directed apparel and decides to merchandise available apparel next to it. What TWO visual standards must the manager protect when choosing that apparel?
Use like-branded apparel that appropriately ties back to the footwear, and do not mix running and lifestyle product
What app do you use to print out the following:
1. RFID Enabled Price tag
2. Footwear Display RFID tag
3. Regular Price Tag
1. Inventory Assessor
2. Stock It
3. Pass
After an item is pick declined, what does an MIA do, and what are the two best ways to prioritize daily MIA research?
It restricts the UPC from receiving additional eCommerce orders until it’s cleared, adjusted, or new inventory is receipted. Prioritize the MIA report by highest MIA on-hand units or highest retail dollar value
It’s holiday peak. The sales floor is replenished, but excess freight is still sitting on U-boats and baker’s racks in the stockroom. Name the manager control that must happen before product is backstocked and the conditions that indicate backstock is complete.
A manager must review and approve all product before it is backstocked, and completion requires equipment to be empty with remaining product properly organized and stockroom-located
After completing Priority Stock It audits, which two types of locations should be prioritized next?
Fast-selling and seasonal-item locations in the stockroom
How much does DSG spend annually on In Store Marketing Signage?
$23 Million
What are the two visual resource folders of training available in Sideline Assist training tab?
1. Level Up Training Videos
2. Visual Strategy Videos