Customer Service
My actions speak louder than words
What is body language?
When a patient is not yet ready to buy, how do we proceed?
What is Save and Hold but be sure to avoid creating a bill?
What question is missed most when scheduling a patient for an appointment?
What is the question is this MVC/WC related
How often are Panic Buttons tested?
What is quarterly?
Bifocal Fitting Fee CPT
What is 92341
AIDET is a tool that we use each and every time with a patient, what does it stand for?
What is Acknowledge, Introduce, Duration, Explanation and Thank
What happens when you run out of cleaner?
What is I must add more to inventory to sell.
What is to collect on the $$$ we have to write off for not having the correct information when scheduling?
Where would you find information on safety information?
What is Teams Pages and Intranet
Frame Price for Health Partners MA
What is $80.00
True or False, eye rolling, sulking, backhanded compliments, procrastination, withdrawal, and not communicating are great ways to be a team player?
What is False?
True or False I can refund a patient when they return their glasses and that is all I need to do?
What is False, I need to refund the patient and return the product to inventory
Person responsible for following the schedistration workflow?
Who is everyone who schedules appointments?
If there is a fire, what should I do?
What is find the nearest exit and meet my team in the designated area?
How many times a year can someone order replacement glasses from UCare?
What is unlimited as long as there is a reason.
What is the goal for Likely to Recommend for 2023
What is 88%
How often should I check my open orders list?
What is weekly?
What action is needed if the address doesn't match what the patient is telling us?
What is update the address in Flex and Epic?
What number should I call if there is an emergency?
What is 911 and don't forget to dial a 9 if using a Fairview phone?
The biggest mistake when submitting claims
What is forgetting the RA modifier for replacements?
True or False, Talking louder to a patient who has English as a second language is the best way to communicate with that person?
What is False, we should get an IPad to assist us in the communication process?
Who should I contact if I have trouble with Flex Optical?
Who is the guarantor for someone with Medica Assisitance?
Who is self?
What does the green dot above the door on the door frame mean?
What is, this is a place to hide in the case of an active threat and the door locks.
Timely filing for Blue Cross Blue Shield
What is 90 days?