Chapter 1
Chapter 3
Chapter 4
Chapter 5
Chapter 6
100
Makes decisions
What is Management Activities
100
An area within psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another.
What is Social Psychology
100
Anger, fear, sadness, happiness, disgust, surprise
What is six basic emotions
100
Most widely used instrument in the world
What is The Myers-Brigg Type Indicator
100
Drawing a general impression about an individual on the basis of a single characteristic
What the Halo Effect
200
Plan, organize, lead, control
What are management functions
200
Affective commitment, Continuance commitment, normative commitment
What is the three dimensions to organizational commitment
200
Intense feelings directed at someone or something
What is emotions
200
curious, imaginative, artistic, and sensitive
What is openness to experience
200
A process by which individuals organize and interpret their sensory impression in order to give meaning to their own environment
What is perception
300
Interpersonal, Informational, Decisional
What is Mintzberg’s Managerial Roles
300
Voluntary behavior that violates significant organizational norms and thereby threatens the well-being of the organization and/or any of its members.
What is Deviant Workplace Behavior
300
Inconsistencies between the emotions people feel and the emotions they project
What is emotional dissonance
300
Extroversion, agreeableness, conscientiousness, emotional stability and openness to experience
What is the Big Five Model of Personality Dimensions
300
Tries to explain the ways in which we judge people differently; depending on the meaning we attribute to a given behavior
What is Attribution Theory
400
The ability to work with, understand, and motivate other people, both individually and in groups
What is Human Skills
400
An individual's involvement with, satisfaction with and enthusiasm for the work he/she does.
What is employee engagement
400
Employees react differently to things that happen to them at work and this influences their job performance and satisfaction.
What is Affective events theory (AET)
400
Impatient, cannot cope with leisure time, obsessed with achievement numbers, strive to think or do two or more things at once
What is a Type A Personality
400
Judging someone based on your perception of the group which he or she belongs
What is stereotyping
500
Lower turnover of quality employees, Higher quality applications for recruitment, Better financial performance
What is Organizational benefits of skilled managers
500
"I'm going to look for another job that pays better."
What is the behavioral component of an attitude.
500
A matching effect between employee and customer emotions
What is emotional contagion
500
A person who has a grandiose sense of self importance, requires excessive admiration, has a sense of entitlement and is arrogant
What is Narcissism
500
Expertise, creative thinking skills and intrinsic tasks
What is the Three Component Model of Creativity
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