Cerner
Phone
HIPAA/ Corporate Compliance
Workflow
Anything Goes
100
To find a consent under the right FIN.
What is documentation or notes section filtered by FIN?
100
Butler County Health OP, this is Cindy.
What is the proper way to answer the phone (from outside lines)?
100
Asked by staff to verify patient when talking over the phone.
What is date of birth?
(also, can ask for full name and address)
100
Admit note, VS, discharge note.
What is documentation needed on every outpatient?
100
Patience.
What is how to handle Dr. Ye?
200
Blood pressure on admission to OP is 156/77.
What is wait 5 minutes and retake the blood pressure?
200
Wednesday Echo tech.
What is give them the portable Observation Desk Phone?
200
Jill (our patient and FB friend) posts on facebook how kind and caring the OP nurses were yesterday and tags you.
What is do nothing (don't like, love, comment or acknowledge)?
200
Use room 207 or 208, have patient enter in 200 wing door and get phone consent.
What is how to care for an outpatient with COVID (or bed bugs)?
200
Email from Cindy for documentation.
What is missing documentation with the date, FIN and patient initials?
300
Patient has a central line dressing.
What is enter a chart alert with the day of the week needing changed?
300
What is the "hold" button on the desk phones?
300
In clinic, after rooming patients and verifying it is the right patient, close the door.
What is how to provide patient privacy?
300
Lab tubes labeled with patient name, DOB, time and date plus my initials and put in biohazard lab bag.
What is the proper way to transport blood tubes to lab?
300
Infusion billing summary, Discharge tab of Nurse View or the MAR.
What are ways to find out if you put a stop time on a medication administration?
400
Pharmacy calls for patient that is coming for an IV medication. Central scheduling is gone, the nursing floor is swamped and you are lucky enough to be here yet.
What is:
Put patient on schedule- let pharmacy know FIN unless office is already completing this. Enter orders: IV insertion with diagnosis or communication order with diagnosis. Provide care as workflow dictates once patient arrives.
400
TRAN button.
What is how to transfer a call on the cordless phone?
400
I am working a full shift today and we are slammed. I make a post on social media around 1100 how tired I am and stressed out with a picture of me in my scrubs.
What is not responsible use of social media?
400
Daily to do list, checking charts, checking next day orders, making up rooms.
What are things to be done daily?
400
You just do.
What is the answer to how do you know this (in OP)?
500
After-hours patient started by OP.
What is need to fill out hand-off form, call the charge nurse to okay handing off and give a thorough report?
500
402-367-1265
What is the callback number for the Outpatient area?
500
One of the EMS guys sees you in a restaurant with your entire family and asks you how Mr. Ed is doing after they brought him in after suffering a heart attack.
What is do nothing, say nothing?
How would you handle this?
500
OP busy with patients all day, clinic through lunch, forgot to clock in/out.
What are notes to put on your timecard?
500
Ellie-this one is for you!
Never, ever put this type of testing on a recurring number.
What is radiology?