Operations
What is one operational expectation you do not see on your stats page?
Workforce schedules
Timesheets (punch correction sheets)
Engagement
What colors can represent your performance for KR.
Red, Orange, Green, Mint
The current FPH is 4.25 for women's and men's, the new one is ____.
4.6 FPH
As of today, how far out should your schedule be set for?
The current week and the following week by Sunday at 5:00 P.M.
When is our birthday? (Stitch Fix)
2-14-2011
What are the three operational metrics you see on your stats page?
Total Fixes Styled
Styled On Time
Hours Worked
What does the orange color represent for KR?
At risk of falling below expectations but not yet there.
The Kid's FPH will be _____.
4.4 FPH
True or false
If there is an error on your timesheet you correct it manually.
False
Submit a Team E or Team G punch correction form
When did we become a public company?
November 2017
True or False
Your feedback read % is on 1 week rolling average
False
There is no metric anymore - used to be 4 week
What are two resources you can utilize to analyze your performance?
Diagnostics on stats page
Metrics Library/Resource on the Thread
Your Lead
Feedback page
How does meeting the FPH expectation support the business?
Client Satisfaction
Helping Late Fixes
Forecasting
Your Lead sends an email on a Monday, and your next scheduled shift is on a Wednesday. When should you respond? (assuming you are not working on Monday)
Wednesday by the end of your styling shift.
Our Regional Manager is ____ _____.
Kallie Beck
What is an acceptable reason for your Total Fixes Styled to completed to be below expectations?
Unpaid Time Off
Sick Time
Trainings/Learning Modules
True or False
AOV is currently a quality metric
False
Diagnostic metric
To meet at 4.4 FPH, you should style your Kid's Fixes in ____ minutes or less.
13.6
Friday communications are posted on what page of the Thread?
Cleveland Regional Form
When did Cleveland become its own region?
March 2019
The weekly Fix expectation was 60 Fixes in fifteen hours. You utilized two hours of sick time and flexed down to watch the all-stylist call for an hour. What is your total number of Fixes you should style?
47 Fixes
KR is currently on a _____ week rolling average.
4-week
To meet at 4.6 FPH, you should style your Women's and Men's Fixes in ____ minutes or less.
13
The calendar on the Thread homepage shares what details? Share three answers.
Timecard due date
Warehouse Closures
Weekly Metric Updates
Holidays (Stitch Fix Birthday)
Pay Days
All Stylists | Merch Calls
How many regions do we currently have?
8 Regions