General
This is how PACE offers after-hours support to participants
What is on-call staff (PCP and AOC)
This is where you can find information about Participants Rights.
What is any of the following:
- Day Rooms (posters and binders)
- On Lok website
- Enrollment Agreement
This is what you should do before leaving your workstation
This is how chemical products and other items that pose a safety risk must be safely stored
What is in locked cabinets/storage
This is what you should do if the fire alarm goes off in the PACE Center
What is report to assigned Day Room to shelter-in-place unless you observe fire/smoke or are directed to evacuate
This is where you can find all PACE manuals and Policies and Procedures
What is the Y Drive (soon to be Sharepoint!)
This is the definition of a grievance
What is "any complaint about service delivery or quality of care."
This is what you should do if you see someone in the PACE Center without appropriate identification (employee badge, participant nametag, or visitor badge)
What is ask them to check-in at the IOA security desk and/or report to supervisor
This is what you should do if a participant requires immediate medical attention.
What is alert clinic staff or call 911 as indicated
This is where you can find a copy of the Emergency Plan
What is PACE Reception desk or Y Drive
This is the best response if you are asked a question by an auditor and you don't know the answer
What is "I don't know right now, but I can get the answer"
This is the process by which a participant can request a change to the services on their Care Plan
What is a Service Determination Request (SDR)
This is where you can find information about how to report a compliance concern at IOA
What is the compliance poster in the employee break room (and throughout the building).
These are examples of universal precautions to prevent against infection
What are any of the following:
- Wearing gloves or other PPE
- Washing hands
- Covering cough
- Safe handling of sharps
This is the frequency that we hold fire drills at the PACE Center
What is quarterly (and we count real incidents- including false alarms- as the best type of drill!)
This is the only place in the PACE Center where smoking is allowed
What is the designated smoking area in the Star Room courtyard
This is how a participant can file a grievance
- Tell any staff member
- Submit online report
- Call health plan
This is the name of IOA's Compliance Officer.
(Note, will also accept On Lok's!)
What is Nicholas Merkin.
(Will also accept Peerapong Tantameng)
This is what an SDS binder holds and where it is located
What is Safety Data Sheets, which provide safety information about chemicals. Copies are maintained at Reception, in the clinic, and in rehab
This is the acronym- and what it stands for- for how to use a fire extinguisher
What is PASS:
P - Pull: Pull the pin.
A - Aim: Point the nozzle or hose low, directly at the base of the fire.
S - Squeeze: Squeeze the handle or lever slowly and evenly.
S - Sweep: Sweep the nozzle back and forth across the base of the fire
These are the 4 eligibility requirements for PACE enrollment
What is CANS:
C: Catchment area (must live in SF)
A: Age (must be 55+)
N: Nursing-home eligible (must meet level-of-care)
S: Safe in the community
This is where participants can access the monthly activity calendar and lunch menu
What is postings in every Day Room
These are the two primary components of HIPAA
What is:
(1) Do not share information unless participant consents or it is otherwise allowable by law; and
(2) Only share minimum necessary
These are the three ways that participants who are at risk of eloping/wandering are identified.
What are (1) bright yellow nametag, (2) Wanderguard bracelet, and (3) Alerts in Epic and transportation system
These are the four types of supplies we keep at the Center for emergencies
What are:
(1) Emergency supplies (flashlights, walkie talkies, etc)
(2) Medical supplies (first aid kids, bandages, etc)
(3) Emergency food (three day supply)
(4) Emergency water (three day supply)