Breaducation 101
We are part of the panera bread franchise, What company are we part of that has 25 Bakery-cafe locations across Rhode Island, Massachusetts, and Connecticut.
What is Howley Bread Group
Saying "I appreciate you" is an example of showing this
What is gratitude
This manager has a parrot named Bella
Who is Justen
The first thing many employees look for when they arrive
What is the schedule
Taking slow, deep breaths when feeling overwhelmed is an example of this coping strategy.
What is deep breathing
Panera is part bakery, part cafe, and part this type of restaurant experience.
What is fast-casual dining
Helping a coworker without being asked demonstrates this.
What is kindness
This manager used to travel the country and sing competitively
Who is Amanda
What we say when someone calls out
What is "Uh oh" or "did they post their shift?"
Taking a short break to reset your thoughts can help manage this
What is stress management
Guests can earn rewards through this panera loyalty program
What is MyPanera
Listening without interupting show this important skill
What is active listening
This manager attended Old Lyme High School and then attended Plymouth State University.
Who is Anthony
The feeling when a rush starts and you're short staffed.
What is panic
Focusing on what you can control instead of what you cant demonstrates this mindset
What is positive coping/problem solving coping
Franchise groups must follow this from the main company while running their stores
What are corporate standards/guidelines
Remembering a regular guests name can help build this
What is connection/rapport
This manager enjoys playing video games like Call of Duty
Who is Frannie
You finally memorize the menu and then this happens
What is a menu update
Talking to a trusted friend, coworker, or family member is a form of seeking this
What is support
The word "Panera" comes from words meaning "bread basket." True or False
What is true
This communication style is confident and respectful without being passive or aggresive.
What is assertive communication
This manager was adopted into a family of 13
Who is Eileen
The skill of staying calm while internally panicking
What is customer service
The ability to recover and move forward after a stressful situation is called this
What is resilience