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What is the first thing you should do when meeting your patient
Acknowledge them
Instead of asking, “Are you okay?” you could ask this type of question to encourage the patient to explain their concerns.
open-ended question
If you notice a potential safety hazard, you should do this instead of ignoring it
report it/speak up
A patient becomes angry with you. The professional response is to remain this
calm and respectful
This should be provided whenever appropriate to protect a patient's modesty during an examination
proper draping/privacy
Before you begin your exam per hospital protocol what three peices of information must you verify
First name
Last name
Date of birth
Using complicated medical terminology with a patient can create this communication problem
confusion or misunderstanding
A healthcare worker notices something that could potentially harm a patient but is afraid to speak up because they are a student. What should they do
communicate the concern to the appropriate supervisor/preceptor
You make a mistake during patient care. The professional response is to do this rather than hide it.
acknowledge it and report it through the appropriate process
A patient says they are cold during an examination. What should you do
address the concern and provide appropriate comfort measures
This type of communication involves giving the patient your full attention and not interrupting.
Active Listening
A patient doesn't seem to understand your instructions. Instead of simply repeating the same information, you should do this.
Have them explain back to you their understanding.
Before moving a patient in a stretch what should you double check
That the bed rails are up
A coworker begins discussing a patient's personal information in a public hallway. What should you be concerned about?
patient privacy and confidentiality
A patient appears embarrassed while changing for an examination. Name two ways you can help protect their dignity
provide privacy, appropriate draping, explain the process, and use respectful communication?
This means treating the patient with respect while protecting their modesty, personal space, and dignity.
Maintain patient dignity
A patient begins telling you about a concern that is unrelated to your immediate task. Instead of abruptly cutting them off, what should you do
acknowledge their concern, listen briefly, and redirect the conversation appropriately while making sure the concern is communicated to the appropriate healthcare professional
You are asked to perform a task you have not been trained or authorized to perform. What is the safest response?
stop, explain that you are not comfortable or authorized to perform it, and ask your supervisor/preceptor for guidance
Your preceptor gives you feedback that you disagree with. Give one professional way to respond.
listen without becoming defensive, ask for clarification, and use the feedback to improve
A patient seems to be experiencing discomfort during an examination but hasn't complained. What should you do
check in with the patient rather than assuming they are comfortable
Before touching or repositioning a patient, this should be done whenever appropriate.
explain what you are going to do and obtain permission/consent as required?
When taking a patient history before an exam, why is it important to ask specific, pointed questions related to the exam being performed
To gather relevant information about the patient’s symptoms, history, and reason for the exam that may help guide the sonographer during the examination
During an exam, you notice that the patient is becoming dizzy, weak, or unsteady. What should you do?
Stop or pause the exam, ensure the patient is safe, assist them as needed, and immediately notify the appropriate healthcare professional.
You are having a frustrating day, but you should never allow your personal frustration to affect this aspect of patient care.
attitude, communication, or treatment of the patient
A patient has vomited, had an accident, or has an unpleasant body odor. You personally find the situation unpleasant. What is the most professional response
remain respectful and calm, avoid showing disgust, protect the patient's dignity and privacy, and provide or obtain appropriate assistance without making the patient feel embarrassed or ashamed