Enumeration
Can you provide all three accounts for Beacon of Life Chiropractic?
Neuropathy
Chiropractic
Softwave
“Why are you calling me from “x” state (that is not mine)?”
I’m sorry for the confusion. We use a CRM system for logistics, but our office is actually located at [office address].
“I can provide my insurance number now, as I’d like to complete a benefits verification over the phone prior to my visit. Could you clarify why this cannot be processed at this moment during the call?"
We understand you’d prefer to do the benefits check over the phone, but we have a specific staff member who handles insurance verification in the office, and it needs to be done in person.
“Where did you get my information?”
We only reach out to people who’ve shown interest in our New Patient Consultation, usually by clicking our ad or submitting our online form. I just wanted to make sure you have all the details and give you the chance to secure a spot for an appointment so you don’t miss the offer.
If you see the note "NO appt confirmations. DO NOT CALL LEADS WITH APPOINTMENTS – OFFICE WILL HANDLE 24-HR & APPT REQUESTS" under the Confirmation section in the database, what should you do?
Please explain your answer and why it's important to follow this instruction.
We do not call leads who already have appointments because the office handles all appointment confirmations. Following this rule helps prevent duplicate calls, avoids confusing the lead, and ensures a smooth, professional experience for both the patient and the office.
Can you provide at least three offices that have Spanish accounts?
Aurora Chiropractic - SPANISH
North Orange County Neck & Back Pain Relief
Nu Life Energy Chiropractic - SPANISH
Universal Wellness Roscoe Village - SPANISH
“Can I just get everything done in one visit?”
I totally understand wanting to get everything done in one visit. The reason we usually do it step by step is for your safety. We need to go through the procedures first before starting the treatment. This way, we can make sure you get the care you need while keeping you safe. Would you like a morning or afternoon appointment?
I don’t want to pay upfront. I just want to secure my spot and pay in the office.
Our system requires a payment to secure the appointment as part of our office protocol, so we’re unable to hold your spot without an upfront payment. Would you prefer to use a credit card or a debit card?
"I’m pregnant. Can I still have an adjustment?"
Absolutely! Chiropractic care is generally safe during pregnancy, and many pregnant patients find it helpful. The doctor uses gentle techniques that are appropriate for pregnancy. The best way to determine what's right for you is to come in for an evaluation. Would you prefer a morning or an afternoon appointment?
You receive a lead from Live Well PA who does not have an appointment yet. The lead is interested and needs care as soon as possible.
How would you offer appointment availability? Then, walk us through the entire process of booking the patient using the secondary calendar, from start to finish.
When booking an appointment, first check the availability in the secondary calendar and always offer the earliest available appointment. If the time works for the lead, book the appointment in the secondary calendar first, then schedule the appointment in GHL. If the selected time isn't available in GHL by default, use the Custom option to match the exact date and time you booked in the secondary calendar.
Can you provide 4 offices that offer new patient consultations for decompression?
Neck Pain, Back Pain, & Headache Relief Clinic
North Orange County Neck & Back Pain Relief - DECOMPRESSION
Kelbel Health - DECOMPRESSION
Disc Centers of America - North Wales
Disc Centers of America - Garnet Valley
“I need to check my schedule first. Can you call me back"
I’ll be honest with you, we only have limited spots left, but here's what I can do. I’ll secure a spot for the day you can come, and if anything comes up, we can reschedule at no cost so you don’t miss the special offer. How about that?
How can I be sure this is legitimate? It sounds like a scam to me. Are you actually affiliated with the office?
I completely understand your concern. Yes, I’m with the office, and the prepayment requirement is part of our scheduling policy to reserve your appointment with the doctor. If you prefer, you're welcome to visit the office in person to schedule your appointment and make the payment there to secure your spot.
“I don’t think chiropractic will help me.”
I completely understand, and that's actually something we hear from a lot of patients, especially if they've tried other treatments before. We can't really determine over the phone if this treatment is right for you, and since I'm not a doctor, it's best to have the doctor evaluate you in person. I can help you schedule an appointment so the doctor can examine you and determine if you're a good candidate for treatment.
Explain when you should tag a lead as "PC Booked" and "PC Confirmed."
PC Booked – Tag the lead as PC Booked if you scheduled the appointment or made any changes to the appointment request, even if you only changed the date or the time. Always use the PC Tag.
PC Confirmed (Use this if the appointment schedule is within 24 hours.) – Tag the lead as PC Confirmed only if you spoke with the lead and they confirmed they will attend their appointment.
Note: If you are the one who booked the appointment and it is already within 24 hours of the scheduled visit, use PC Confirmed instead of PC Booked.
Can you provide 3 offices that require prepayment?
Beacon of Life Chiropractic
Restoration Health - Little Rock - KNEE PAIN
Max Living Chiropractic Tech Ridge
“It is too expensive; somewhere else has a lower price.”
I completely understand, price is important. What sets us apart is the high-quality, personalized approach we provide to ensure the best results for your health and well-being. If you’d like, I can go ahead and secure a spot so you don’t miss the special offer. (or presenting the offer details and emphasizing the benefits)
(Advanced Health Solutions - CHIRO)
What will the cost be after the special? Also, is it possible for my insurance to cover the $49 new-patient offer?
It depends on the doctor’s findings, which is why the doctor needs to see you in person to determine the root cause of the issue. Also, the $49 is out of pocket and not covered by insurance. Please bring your insurance and one valid ID so we can do a benefits check in the office to see what your insurance would cover.
“How long will the treatment take to work?”
That’s a great question! Every patient is different, so results can vary depending on your condition and how your body responds. That’s why the doctor needs to see you personally to assess your situation, and the best way to get a clear idea is to schedule an appointment. Would you prefer a morning or afternoon slot?
What is the purpose of having a database for all offices that are supported by the call center?
The purpose of the database is to provide the call center with accurate and up-to-date information for each office. It serves as a guide for handling calls, scheduling appointments, answering patient questions, and following each office's specific instructions. This helps ensure we provide consistent, accurate service and avoid mistakes.
Give me 6 offices that have a Secondary Calendar.
Be Aligned
Mama's Chiro
Palmer Care Woodbridge
Acru Health
Hirsh Chiropractic Center
Live Well Chiropractic - PENNSYLVANIA
Texoma Wellness
Voyage Chiropractic
What makes your chiropractic office different from other clinics?
What makes us different is that we focus on finding the root cause of your issue, not just treating the pain. Every patient receives a personalized plan based on their condition, and we ensure you fully understand your care and options before starting treatment.
A lead from Beacon is interested in booking but insists on confirming whether we are in-network with her insurance before scheduling. What would you say, and how would you handle the situation?
I completely understand wanting to verify your insurance before scheduling. We offer a complimentary benefits check so you can understand what may be covered under your policy before any charges are incurred.
If you'd like us to verify your coverage, please email the front and back of your insurance card along with a copy of your ID to info@gobeaconhealth.com. Once we receive that information, our team can review your benefits and provide you with the details.
"Can I just pay for the treatment? I don't want to go through the evaluation since I already know I have sciatica."
I understand. However, the doctor will still need to evaluate you first before recommending any treatment, even if you believe it's sciatica. Since you're a new patient, an evaluation is required to determine the exact cause of your symptoms and make sure you receive the most appropriate treatment.
Based on your understanding, what is the purpose of an "Internal Request"?
The purpose of an Internal Request is to send important information or request help from the appropriate team regarding a lead or an office account. It is used for updates, follow-ups, special requests, reporting errors, or requesting changes to an office account. This helps make sure issues are resolved, information stays accurate, and everyone involved is informed.