Strategic Planning Terms
This is what we are trying to accomplish or improve.
What is a goal?
This statement describes an organization's fundamental purpose, explaining what it does and who it serves.
What is a mission statement?
This term describes the overarching priority areas that guide the strategic plan and provide structure for where goals and strategies fit.
What is focus areas?
This primary service includes adoptions, behavioral support, and veterinary care for animals in the shelter.
What is Shelter Operations?
This metric tracks how long animals stay in the shelter before adoption or placement.
What is average length of stay?
Specific actions that will help you achieve your goals
What are strategies?
This statement describes an organization's aspirational future goals and what it hopes to achieve or become in the long term.
What is a vision statement?
This focus area emphasizes clarity, consistency, and compassionate operations across the department.
What is Building a Culture of Excellence Through Clear, Consistent, and Compassionate Operations?
This primary service includes Sugar Paws Pet Pantry, Community Vaccine and Microchip Clinics, Community Cat Management (Trap-Neuter-Vaccinate-Release)
What is Community Resources and Programs
These two metrics measure preventative care provided to animals in the community.
What are number of vaccinations and number of microchips?
Desired state or results from achieving your goal.
What is an intended outcome?
A community where residents and pets are safe, supported, and valued, and where humane animal care, education, and responsible ownership are foundational to public health and quality of life.
What is the Animal Services's vision statement?
This focus area strengthens field visibility, enforcement, and community relationships.
What is Expanding Field Presence and Responsive, Community-Focused Enforcement?
This strategy builds staff skills through continuous learning opportunities.
What is ongoing training and professional development?
This metric measures satisfaction with the adoption experience.
What is pet adoption customer satisfaction survey results?
These are measurable indicators used to track progress toward achieving goals.
What are metrics?
To protect public safety and animal welfare by strengthening the human–animal bond through education, fair and compassionate enforcement, community outreach, and humane sheltering, while advancing prevention-focused solutions that support animals and strengthen the community.
What is the Department of Animal Services' mission statement?
This focus area centers on trust, empathy, and responsiveness in community interactions.
What is Delivering a Customer Service–First Experience Rooted in Trust and Compassion?
This strategy prepares staff to handle interactions with empathy and professionalism.
What is customer service training?
This metric tracks how many animals are adopted.
What is number of animal adoptions?