COMMUNICATION
When communicating with hearing impaired patients what needs to occur with back ground music or noise
What is "turned off or minimized"
TRUE or FALSE:
A PBT says to a patient, “You’re here for a CBC and some coag studies, right?” This is appropriate medical terminology
What is "False- Not appropriate, since patients may not understand"
8:30 pm is expressed in military time as __________
What is "2030- twenty thirty hours"
Express 12:08 am in miltary time (written and expressed- how to say it)
What is "0008 or zero-zero-zero-eight hours"
Written words are considered a form of________
What is "verbal communication"
TRUE or FALSE:
A set of specimens is labeled with the wrong patient’s identifying information. This would not be considered an incident, therfore it would not require an incident report.
What is false"
A legal document that is the only way to gurantee clear and complete communication amongst members of the care team, and helps protect healthcare workers and their employers from liability.
What is "documentation"
What document Must:
Cover key facts including the exact time, location, and a clear chronological narrative.
Include:
Basic Details: Date, exact time, and precise location of the event.
People Involved: Full names, job titles, and contact info for all parties and witnesses.
Factual Narrative: A step-by-step account of what happened before, during, and after the event.
Immediate Actions: First aid administered, authorities contacted, or safety controls put in place.
Contain Objective information: Write only what you saw or heard. Avoid personal opinions, guesses, or assigning blame.
Contain clear and concise information: Use simple, plain language so anyone who missed the event can easily picture what happened.
Verify Information: Sign and date your statement to confirm it is true and accurate to the best of your knowledge.
What is "Incident report"
If a patient does not speak English and there is a daughter present who does speak English, the PBT should__________.
Be prepared to defend your answer.
What is "use an interpreter- healthcare providers cannot use family as interperters"
TRUE or FALSE:
When communicating with cognitive impairment patients- there is no need to explain procedures because they do not understand and it will make them more anxious.
What is "false"
Required for all care a PBT provides, may be electronic or handwritten, may contain bar codes, need to accompany a specimen, may be accepted verbally in event of an emergency.
What is "a requisition"
How should one approach a hearing impaired patient- be prepared to defend your answer
What is :from the front and making sure they see you before begining to speak to them so they know you are communicating with them"
TRUE or FALSE:
Nonverbal cues from patients with cognitive impairment can be especially important when communicating with a cognitively impaired patient
What is "True"
A shocking, unexpected safety mistake in a medical place that causes death, permanent harm, or severe temporary harm
What is "sentinel event"
The practice of being fully present, engaged, and focused on understanding a speaker's complete message.
It requires setting aside distractions, observing nonverbal cues, and responding with empathy rather than just waiting for your turn to speak
What is "active listening"
TRUE or FALSE
When communicatring with a cognitive imparied patient, they will ALWAYS hhave a legal representative with them, so there is no need to speak directly to the patient.
What is "False"