Five9
Put information here for VA Assistance
What is Interaction
Go here to find what type of stairs we can install a stairlift on.
What is Stairlift Call Journey?
You do this when you want to turn bubbles into duckies.
What is play games?
This tab is used for lead information.
What is Lead/Appointment Info?
These people love Eagles and Gnomes.
Who are Wendy and Misty?
Use this to create a reminder
What is the Calendar Icon?
Wait 60 seconds to do this?
What is dispose No Answer?
You go here to see how you do on calls.
What is Scorecard/Graded Call Dashboard?
This tab is used to let the confirmation team and Representative know about the customer. Can be 2 tabs they use.
What is notes and/or property tab?
This person lives in a suburb of Nashville, TN.
Who is Jana?
Use this to call someone back
What is the search bar above View My Activity?
Go here to get what you need to get customer on board when they tell you no at least 3x.
What are Objections/Rebuttals?
You do this when you want to shout someone out.
What is Peer Recogntion?
Use this tab to look for a customer's information.
What is Prospects tab?
This person loves coffee time in the afternoon.
Who is Mike?
You use this to send customers over for confirmation.
What is Conference button?
Look here if you want to know what has happened recently.
What are Recent updates?
You go here when Wendy has shared something with the team or only you and she need you to reply.
What is coaching?
Steps to see how many sets and issued appts for a certain day.
What is Call Center to My Setter/Confirmer Detail to Start Date and End Date in Report Generator to Mode: By Appt Date Range (All) and go?
This person loves Fall because of Gilmore Girls.
Who is Brent?
Use this tab to send customers to a different department.
What is Transfer Button?
When something is missing, working or not working, what you like or don't like, you do this.
What is submit feedback?
You go here to find Meet your Coworkers and Upload a new picture.
What are Weekly Challenges?
Steps to create a new Prospect with an Inbound call.
What is Add New Prospect, First Name, Last Name, Zip code, click pen and pad to the right and go to Lead/Appointment info to add lead?
These teammates live in Canada.
Who is Brent, Monica and Ryan?