Appointments
How early can front office register a patient for their appointment time?
What is 15 minutes prior to their appointment time?
What 2 main patient identifiers need to be verified before handing forms out to patients?
What is the patients full name and date of birth?
Where are the prescription pads kept?
What is locked in the clinical manager office?
Where can policies and procedures be found?
What is SharePoint?
What is Acknowledge, Introduction, Duration, explanation and thank you?
What is Complete Spill Kits?
What is the MAX of siblings WC's per family per clinician?
What is MAX 3 siblings?
What is the protocol if a patient requests to have their lab results private?
What is they need to complete a HIPAA A and provide a phone number to call with results?
How long should we allow areas wiped or sprayed with Clavicide sit for ?
What is 1 minute for Clavicide wipes and 2 minutes for Clavicide spray?
How often to do conduct an Office Emergency Preparedness meeting?
What is quarterly?
What is SharePoint (Orange)?
What handouts are distributed at Check out?
What is Visit summaries, referrals, school forms, TVideo Pamphlet, and Afterhours info
For ages 12 months, 4 yr and 11 yr, what date can they schedule their appointments?
What is the day of their birthdate or after?
What is the protocol if a breach was to happen?
What is to notify the front office or clinical manager, and correct the breach accordingly?
How do handle a patient with a suspicious rash/communicable disease?
What is direct them to enter the office via the back entrance and roomed immediately to avoid exposure to other patients and staff and if walking in we must room them immediately to avoid maximum contamination to people and surfaces?
How can we call a patient up to the check in window or to be triaged?
What is by first OR last name? Never both
What date is used when uploading medical documents such as consults and labs to EHR?
What is the date collected or the date patient was seen?
When is the table paper pulled in the patients room?
What is after the patient is placed in room?
How far after can the next WC be scheduled from the previous WC after the age of 3?
What is 6 months from the last WC and different year?
Are we allowed to book appointments for family and friends?
What is no? They need to call or schedule their own appointments the conventional way.
How do we handle a medical emergency in the office?
What is make sure we have 2 medical assistants assisting the clinician, 911 has been called and informed of the patients situation, and make front office aware that 911 has been called and what room the patient is in to direct rescue upon arrival?
Where can the OSHA binder be found?
What is the lab and SharePoint?
What method of payments do we accept?
What are the patients responsibilities in the Medical Home Partnership?
What is be active team player, take care of your health, and talk openly with your team.
What are the colors of the Appointment(Flowsheet) folders and what to they stand for?
What is Black(lab/shot only), manila (no F/A), red, (Yes F/A), Green (New Patient), and Blue (Gastro)?
What is the difference between HIPAA A and HIPAA B?
What is HIPAA A is for medical record restriction and HIPAA B is for medical record release?
What is the protocol when opening new vials?
What is notify clinical manager and they have to write on the vial the open date, expiration date and their initials, the vials top is wiped with alcohol?
Where can patients find the Notice of Privacy Practices?
What is new patient packets, Pediatric Associates Website, and Waiting room display?
Who is part of the Medical Home Team?
What is the patient, clinician, referral coordinator, specialty clinicians, community resources, care manager, front office staff, and patient's family?
Where are the oxygen tank(s) located?