Origins Training
What does PCS stand for?
Peer Coaching Sheet
How many competencies are there?
9
How often is a Lobby Cadence supposed to be completed?
Every 7 minutes
Where can you find your store's performance metrics?
PowerBi
How long do we have to certify a Barista?
90 days
What tool helps you set specific learning goals and track your progress over time, ensuring you focus on areas that enhance your growth.
PDP
What does GSA stand for?
Guest Service Audit
What does UPT stand for?
Units Per Transaction
Where do you access PCS's?
iPad
ASMs and SMs are Leaders of Teams. Shift Leads are Leaders of Shifts. Baristas are ...
Leaders of Self
Who can do a GSA?
Barista, SL, ASM, SM, DL, RL
What does DPSA stand for?
Daily Per Store Average
What is Tell, Show, Coach?
This three-step peer coaching model is used to teach a new skill by explaining it, demonstrating it, and then providing feedback while the learner practices.
What Key Result Area does Decision Quality fall under?
Organizational Capability
What beverage(s) require a sleeve?
Drip Coffee
YTD, what is Tri Valley's top selling ABG?
Banana Bread
How long do you have to be in role for in order to be qualified to be a Peer Coach?
6 months
The Peet’s Competency Framework is made up of these three key result areas...
Our Service, Our People, Organizational Capability
What does GUEST stand for?
Greet, Understand needs, Engage, Serve with urgency, Thank
Which 5 Tri Valley stores are in the top 10 in the company for Loyalty Ticket Penetration?
Dublin (#3)
Pleasanton (#5)
Crow Canyon (#6)
Danville (#8)
Alamo (#9)